Business Support Specialist

TN United Kingdom; Ipswich; On-site; GBP 30,000 - 50,000; Full time

Job description

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GB Retail Claims sits within the larger Corporate Risk and Broking (CRB) Business Unit.

The team is made up of colleagues in the UK (Ipswich) and India (Mumbai) who also work closely with other areas of the business to deliver excellent client service.

As a part of this team no two days will ever be the same with the opportunity to deal with a claim from cradle to grave. The claims being dealt with include:

•Employers Liability •Public Liability •Personal Injury •Property •Disease •Traditional •Motor
•Uninsured Loss Recovery

Through our thorough training programme all colleagues are given the opportunity to learn, grow and develop

To be successful in this role you will be required to deliver high quality Claims Service to all clients, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

Role & Responsibilities :

Allocation Management Small allocation of low level claims handling Technical Knowledge Understanding of Insurance Industry and claims handling KPI/SLA Management Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards. Financial Management Compliant with all aspects of the WTW financial processes. Adherance of reserving process within given authority. Client Management Deal with day-to-day client queries competently, and in line with WTW values. Quality Management Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum. Mentoring & Coaching Provide non technical training and coaching as required. Specialist Tasks N/A Data Analysis and reporting N/A

Details:

GB Retail Claims sits within the larger Corporate Risk and Broking (CRB) Business Unit.

The team is made up of colleagues in the UK (Ipswich) and India (Mumbai) who also work closely with other areas of the business to deliver excellent client service.

As a part of this team no two days will ever be the same with the opportunity to deal with a claim from cradle to grave. The claims being dealt with include:

•Employers Liability •Public Liability •Personal Injury •Property •Disease •Traditional •Motor
•Uninsured Loss Recovery

Through our thorough training programme all colleagues are given the opportunity to learn, grow and develop

To be successful in this role you will be required to deliver high quality Claims Service to all clients, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

Role & Responsibilities :

Allocation Management Small allocation of low level claims handling Technical Knowledge Understanding of Insurance Industry and claims handling KPI/SLA Management Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards. Financial Management Compliant with all aspects of the WTW financial processes. Adherance of reserving process within given authority. Client Management Deal with day-to-day client queries competently, and in line with WTW values. Quality Management Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum. Mentoring & Coaching Provide non technical training and coaching as required. Specialist Tasks N/A Data Analysis and reporting N/A