Business Support Officer - Statutory Services

Medirest Signature; Newcastle-under-Lyme; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in children's services seeks a Business Support role, essential for ensuring smooth operations. The position requires strong organizational skills and IT competency, emphasizing teamwork and flexibility to adapt to service needs. Join a dedicated team addressing children's welfare, with opportunities for professional development.

Benefits

Access to rewards and benefits

Supportive work environment for career growth

Qualifications

• Requires teamwork and a flexible approach to work.
• Good communication skills for phone and email interaction.
• Ability to chase paperwork and maintain database accuracy.

Responsibilities

• Provide core business functions and service meetings.
• Input and maintain data accuracy in databases.
• Handle financial payments and order equipment.

Skills

Organisational skills

IT competency

Communication skills

Attention to detail

Education

NVQ Level III in Business Administration

IT qualification equivalent to ECDL

Job description

Business Support is key to the success of our Children's Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn't just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

The post holder will be predominantly office based, although some home working is arranged on a rota basis depending on the demands of the service.

This post is a fixed-term position working full-time (37 hours per week) until the end of March 2026.

Main Responsibilities

You will provide core business functions and work closely with team managers, social workers, professionals, and partners. This includes attending and servicing various statutory meetings across the Districts.

You need full knowledge of Microsoft Office 365 and the ability to utilise its main applications.

You will chase workers for paperwork to ensure work is completed by deadlines. Part of this role involves inputting data into our database, sharing data, and maintaining the database's accuracy by cleansing data as needed.

You will also undertake financial payments, including ordering equipment and paying out cash. There will also be opportunities to support wider office functions to deliver all business support services.

The Ideal Candidate

Working in Business Support requires teamwork, good organisational skills, and a good level of IT competency. You will also need:

• NVQ Level III in Business Administration or equivalent.
• An IT qualification equivalent to ECDL or similar.
• Good communication skills for interaction via phone, in person, and email.
• Strong organisational skills and attention to detail to keep data updated and meet deadlines.
• A flexible approach to work to adapt to changing priorities and tasks.
• A passion for providing excellent service.

If you're unsure whether your skills or experience are suitable, please contact recruiting manager Claire Rushton (Business Support Team Leader) at [e-mail] for more information.

Interviews will be held on Monday, 11th August 2025.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

Our values are the core of who we are as an organisation. They were created through colleague feedback and best practices and are central to our People Strategy:

We foster a community spirit that unites us. This sense of belonging makes us proud of the difference we make every day for Staffordshire people. We are ambitious and focused on a better future.

We look forward and aim high — this applies to your career too.

Our benefits:

We recognize that our employees are central to our success. We strive to create a supportive environment where employees can reach their full potential and maintain a healthy work-life balance.

In addition to your salary, staff members have access to our rewards and benefits — Careers at Staffordshire.

Our recruitment process:

As an organisation committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, we expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities and Disability Confident employer. We encourage applications from all backgrounds and communities.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer, and supporting care leavers, we offer a guaranteed interview if your application meets the minimum criteria for the post.