Business Support Officer - Statutory Services

We Manage Jobs(WMJobs); Lichfield; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A local authority is seeking a Business Support Officer to join their Corporate Operations team. This full-time, permanent role involves providing essential support to Social Work Practitioners, managing office functions, and ensuring effective communication with stakeholders. The position requires strong organizational and IT skills, with qualifications in Business Administration preferred. This role is ideal for candidates who are flexible and passionate about delivering excellent service.

Benefits

Access to rewards and benefits

Flexible working hours

Supportive working environment

Qualifications

• Candidates should demonstrate teamwork and strong organizational skills.
• Excellent communication skills needed for interacting with stakeholders.
• Attention to detail and ability to meet deadlines are crucial.

Responsibilities

• Provide core business functions, collaborate with professionals and partners.
• Attend and service statutory meetings.
• Input and share data, maintain database accuracy.

Skills

Microsoft Office 365

Teamwork

Organizational Skills

Communication

Attention to Detail

Flexibility

Education

NVQ Level III in Business Administration or equivalent

IT qualification equivalent to ICDL Advanced (L3) or similar

Job description

We have an opportunity for a Business Support Officer, Statutory Services, working within Corporate Operations, Business and Executive Support, District Children and Families, based at The Old House, Lichfield. The role may require occasional work from Burntwood Library.

This is a full-time, permanent position. Working hours are Monday-Thursday 8.30am-5.00pm and Friday 8.30am-4.30pm. The post is mainly office-based with some home working on a rota, depending on service demands.

The successful candidate will provide high-level business support to assist Social Work Practitioners across multiple teams. Business Support is vital to the success of Children’s Services, ensuring smooth operations so frontline colleagues can focus on delivering services to Children and Families. This role involves dedicated work behind the scenes, requiring pride and purpose in your tasks.

Main Responsibilities

The role includes providing core business functions, collaborating with Team Managers, Social Workers, professionals, and partners. Responsibilities include attending and servicing statutory meetings across districts.

Requirements include full knowledge of Microsoft Office 365 and the ability to utilize its main applications. Tasks involve chasing professionals for paperwork to meet deadlines, inputting and sharing data, maintaining database accuracy through data cleansing, and possibly handling financial transactions. There may also be opportunities to support broader office functions to ensure effective business support services.

The Ideal Candidate

Candidates should demonstrate teamwork, strong organizational skills, and IT competency. Essential qualifications include:

• NVQ Level III in Business Administration or equivalent
• IT qualification equivalent to ICDL Advanced (L3) or similar

Excellent communication skills are necessary for interacting with internal and external stakeholders via phone, in person, and email. Attention to detail and ability to meet deadlines are crucial. Flexibility and adaptability to changing priorities are valued, along with a passion for delivering excellent service.

For more information, contact:

• Jo Orme, [e-mail]
• Lara Hollier, [e-mail]

If you don’t meet all requirements, consider applying anyway or for an informal chat about the role.

Application Process

Shortlisting begins the week of Monday 4th August 2025. Interviews are scheduled for the week of Monday 11th August 2025. Applications are anonymized during shortlisting to focus on relevant skills and experience. Please complete your application fully, especially the supporting statement, to showcase your suitability.

About Staffordshire County Council

We are committed to community, ambition, and inclusivity. Our values, shaped by staff feedback and best practices, underpin our culture and strategy. We aim to foster a sense of belonging, pride, and shared purpose, with a focus on creating a supportive environment where employees can thrive and achieve work-life balance.

Additional benefits include access to Our rewards and benefits - Careers at Staffordshire.

We are dedicated to safeguarding children, young people, and vulnerable adults. Staffordshire County Council is an equal opportunities and Disability Confident employer. We offer a guaranteed interview for applicants who meet the minimum criteria, supporting our commitments to diversity, armed forces, and care leavers.