Business Support Officer - Permanent

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK public service organization in Manchester seeks individuals for its Shared Services team. The role requires strong customer service and organizational skills, as you will support clinical teams and manage varied workloads. This is an exciting opportunity to contribute to public service improvements and casework processes. Candidates should have effective communication skills and a detail-oriented approach.

Qualifications

• Excellent customer service skills.
• Ability to manage a varied workload.
• Strong organizational and administrative skills.
• Effective communication skills and empathy.
• Clear and effective writing with attention to detail.

Responsibilities

• Provide high-quality support to clinical advice and casework teams.
• Communicate with internal colleagues and organizations.
• Contribute to casework processes that inform public policy.

Job description

We are the final stage for complaints about the NHS in England, UK government departments, and some other UK public organisations.

We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

About the role

Our newly formed Shared Services team is an integral part of our organisation, providing high quality support to our clinical advice and casework teams, as well as to the other directorates within PHSO. Shared services are also responsible for the provision of our electronic post room.

Dealing with internal colleagues and organisations within our jurisdiction, we are looking for flexible individuals with excellent customer service skills to join our team.

Ideally, you will be able to successfully manage a varied workload, have excellent organisational and administrative skills, and the ability to communicate effectively and show appropriate empathy.

You must be able to write clearly and effectively, and have a good eye for detail. This is an exciting opportunity to help make a difference to society.

Feeding into our casework and wider processes means that the work we do is extremely important in righting individual wrongs, informing public policy, and driving improvements in public services.

How to apply

Your application should be in the form of a written CV and supporting statement, taking into account the person specification and the competencies required for the role.

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