Business Support Officer – Pastoral & Exclusions

Ark; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ark seeks a Business Support Officer – Pastoral & Exclusions to enhance the operational efficiency of the Academy. The role involves managing administrative processes, supporting various stakeholders, and ensuring a positive environment for students. Applicants should have strong organizational capabilities and solid IT skills. Attractive benefits include a competitive salary, generous training days, and a comprehensive pension scheme.

Benefits

Salaries 2.5% higher than main pay scale

Twice as many training days as standard

Generous pension scheme

Access to Ark rewards

Interest-free loans

Gym discounts

Access to Employee Assistance Programme

Qualifications

• Ability to manage multiple administrative tasks effectively.
• Strong IT skills and a proactive approach.
• Organized and flexible in a dynamic work environment.

Responsibilities

• Oversee processing of exclusions and suspensions.
• Support daily attendance monitoring and meetings.
• Provide high-level support for the Academy Leadership team.

Skills

Organizational skills

Multitasking

Customer service

IT skills

Job description

About The Role

The Role

As our Business Support Officer – Pastoral & Exclusions, you will play a critical role in ensuringthat the Academy Leadership Team and Pastoral team are able to effectively operate and meetthe needs of students more efficiently.You will work across the academy as required, providing excellent administrative andcustomer services to a variety of stakeholders, establishing and maintaining efficientadministrative systems and processes to support the effective running of the academy with afocus on operational excellence. You will work with other members of the Business SupportTeam to uphold the vision and ethos of the school at all times, representing the academy in awelcoming, personable, helpful, and professional manner.It is essential that the person for this role is organised, able to multitask, work flexibly andhave a ‘can do’ approach. You will also assist with general day to day admin tasks whichtherefore require a good level of IT skills.

Key Responsibilities

Oversee the collation and processing of all exclusions and suspensions across the academy.

• Support the Assistant Principals and Deans of Schools in booking parent meetings in.

• Support with daily attendance, ensuring protocol is followed and ongoing efforts are madeto ensure a child regularly attends school.

• Support the co-ordination of attendance meetings with Pastoral Assistant Principals andDeans of School.

• Support the DSL in the maintenance and monitoring of Child Protection databases,including Child protection and Child In Need plans.

• Support the DSL with safeguarding audits.• Support the DSL with minutes taking in TAF, TAC and other meetings when required.

• Organisation of SPA day, including parent non-attendance follow up.

• Support with planning new student induction into the academy.

• Provide high level support for the Academy Leadership team.

Administration

Liaise with various stakeholders on behalf of the academy leadership team, including, localauthority, Ark network, staff, and students.

• Organise and assist with various meetings, visits, and events, including liaising withvarious internal and external stakeholders, booking rooms, providing refreshments,preparation of materials and resources, communications, minute taking etc.

• Produce and/or design a wide range of communications and materials in line with ourbrand guidelines and house style to communicate to a variety of stakeholders, utilisingMicrosoft packages and other key programmes.

• Maintain and update ALT office notice boards and key internal displays.

Efficiently manage filing and databases, ensuring full compliance with GDPR and in linewith our Data Retention Policy.

• Adopt a business-like office environment, ensuring excellent, consistent administrationsupport and customer service is provided, ‘Our Promise’ is met, good relationships withstaff are promoted, and you are consistently role modelling professional behaviour.

• Attend to incoming calls and messages in a professional and efficient manner.

Other

• Share best practice with the wider team and approach all tasks with a growth mindset.

• Ensure the working environment is to a professional standard e.g. clear desk policy

• Contribute towards the wider academy objectives and improvements.

• Undertake various ad hoc duties, when required eg first aid, cashless till

• Attend and support out of hours’ academy events eg summer fair

• This job description is subject to change with the agreement of the post holder.

• Undertake, and when required, deliver or be part of the appraisal system and relevanttraining and professional development

• To undertake any other responsibilities as directed by the Executive Principal.

Benefits

• Salaries 2.5% higher than main pay scale.
• Twice as many training days as standard.
• Generous pension scheme.
• Access to Ark rewards – a scheme offering savings from over 3,000 major retailers
• Interest-free loans – up to £5,000 available for season ticket or to buy a bicycle.
• Gym discounts – offering up to 40%.
• Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support.

Find out more about the benefits of working for Ark atarkonline.org/careers/why-work-with-us/.

About Us

We are a mixed all-through school that caters for children from nursery age through to sixth form. We have the highest aspirations for all our children to ensure they are prepared for university and inspired to be leaders in their community. We offer our students a first-class education based on high quality teaching and experiences outside of the classroom.

Our school was recognised by the Government in its Parliamentary Review as an example of good practice in education and we are ranked in the top 10% of schools nationally. All of our sixth form students received a university offer with 73% of those being a top 3rd university.

We pride ourselves on the relationships our staff have with our students, caring for them throughout their education. We also work closely with families to ensure that all our students are committed to learning and develop the character necessary to take advantage of all the opportunities we provide.

Visit arkglobe.org/jobs to learn more about us and see our current vacancies.

Diversity and inclusion:

We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark’s diversity and inclusion commitments, please click on thislink.

Safeguarding statement:
Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.

Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark’s safer recruitment process, please click thislink.

Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience.