Business Support Officer - Mental Health & Social Inclusion Hub

jobs24.co.uk; Lichfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Business Support Officer to enhance their Mental Health Administration Service. This role is pivotal in supporting the Mental Health & Social Inclusion team, ensuring the delivery of a vital 24-hour mental health service to adults in South Staffordshire. You'll be responsible for analyzing performance data, establishing support infrastructures, and collaborating with clinical teams to improve service delivery. This position offers a chance to make a meaningful impact in the community while enjoying a supportive work environment that prioritizes your career development and well-being. Join a diverse and inclusive organization committed to making a difference!

Benefits

Excellent NHS Pension scheme

Generous maternity, paternity, adoption leave

Options for flexible working

Up to 27 days annual leave

Extensive Health and Wellbeing support

Free car parking at all trust sites

Free flu vaccination every year

Salary sacrifice car options

Salary sacrifice bikes up to £2k

Citizens Advice support linked with a Hardship Fund

Qualifications

• Experience in providing administrative support within healthcare settings.
• Ability to analyze data and prepare reports for management.

Responsibilities

• Provide comprehensive business support to the mental health service team.
• Analyze reports and extract data for Key Performance Indicators.

Skills

Analytical Skills

Communication Skills

Time Management

Team Collaboration

Self-Motivation

Education

Relevant Administrative Experience

Job description

We are excited to welcome an enthusiastic Business Support Officer to join our Mental Health Administration Service. This role is specifically to support our Mental Health & Social Inclusion team, who provide a 24-hour mental health service to adults in South Staffordshire, 365 days per year.

This key role within the team will be to provide comprehensive business support to the mental health and social inclusion hub and line management to the small administration team, as we seek to provide an effective mental health service across South Staffordshire.

Key Responsibilities:

1. Analyze reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and provide feedback to Managers in a usable format for planning and supervision purposes.
2. Establish and maintain a business support infrastructure necessary to assist the Mental Health & Social Inclusion Hub Lead and senior clinicians in meeting the Trust's objectives and targets, including the development of systems and processes to monitor performance against the Trust's Key Performance Indicators.
3. Approach individual clinicians to highlight performance issues and request action, escalating poor performance/compliance as necessary via the Team and Quality Leads and further to the Service Lead if needed.
4. Work with Corporate Services to identify areas of under-recording of clinical activity and collaborate with Services/Teams to improve recording and data quality.

We welcome applications from staff who are interested in providing key administrative support to help us provide a fantastic mental health service within South Staffordshire. Regular hours would be 09:00 to 17:00 hrs Monday to Friday.

As a person, you will need to be self-motivated, with the ability to prioritize your daily workload while managing your working time effectively. You will be able to work independently as well as being a good team player, with excellent communication and accuracy skills.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by:

• Supporting your career development and progression.
• Excellent NHS Pension scheme.
• Generous maternity, paternity, adoption leave.
• Options for flexible working.
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
• Extensive Health and Wellbeing support and resources.
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate.
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates.
• Salary sacrifice bikes up to £2k.
• Free car parking at all trust sites.
• Free flu vaccination every year.
• Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if the criteria is met).

And more. We are proud to be a diverse and inclusive organization, and there is a choice of staff networks that help you meet like-minded people.