Business Support Officer Level 4

Nottingham City Council; Nottingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

Nottingham City Council is seeking a motivated Business Support Officer to supervise a team within their Adolescence Service and Neurodevelopmental Pathway & Support Team. The role involves administrative duties, staff supervision, and supporting service delivery to improve children's outcomes. This is a great opportunity for individuals who thrive in a busy environment and are committed to service improvement.

Benefits

Competitive pay

Generous leave entitlement

Access to pension scheme

Innovative and inclusive work culture

Qualifications

• Experience in business support or administration.
• Proactive, organized, and adaptable.
• Confident use of Microsoft Office applications.

Responsibilities

• Provide day-to-day administrative and supervisory support.
• Manage rotas and oversee junior staff.
• Maintain records and support procurement.

Skills

Strong administrative skills

Communication skills

Team management

Tools

Microsoft Office

Job description

Contract Type: Permanent

Working Hours: 37 hrs per week

Worker Type: Onsite Worker

Salary:Starting Salary is £27,711 (Level one) rising to £30,060 (Level four), pro rata for part-time'

Locations:Three to four days a week at Bulwell Riverside Shared Centre and up to one day a week at Broxtowe Children's Centre

We are seeking a highly motivated Business Support Officer for a supervisory role to primarily support the Bulwell Riverside Adolescence Service and the Neurodevelopmental Pathway & Support Team with day-to-day supervision of a team of business support officers, reception and administrative support.

The Adolescence Service provides safe, supportive spaces where young people can engage in positive activities, build friendships, and develop new skills. Through after-school and evening sessions, they offer sports, arts, music, leadership programmes, accredited learning, and wellbeing workshops. The service aims to empower young people, build confidence, and reduce risk-taking behaviours.

The Neurodevelopmental Pathway & Support Team offers early intervention and support for children and young people experiencing behavioural, emotional, or neurodevelopmental challenges. Through a centralised referral and screening process, the team ensures timely access to appropriate services, including assessment coordination, reminder outreach, and liaison with families and professionals to reduce missed appointments and improve outcomes

In this post, you will be part of a team who strive to make a positive difference to children and young people's lives every day.

This role would be perfect for someone who is organised, people-focused, has supervisory experience and passionate about service improvement-someone who thrives in a busy environment, enjoys problem-solving, and is committed to helping frontline teams deliver the best possible outcomes for families and young people. So if that is you, we want to hear from you.

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About the Role

A Level 4 Business Support Officer provides day-to-day administrative and supervisory support across services, including managing rotas, overseeing junior staff, handling calls and meeting notes, maintaining records, and supporting procurement and performance monitoring. They play a key role in ensuring smooth operations and effective communication within the team.

About You

The ideal candidate will have:

• Experience in business support, administration, customer service, or a similar role, with strong administrative skills and a clear determination to delivering high-quality, customer-focused service.
• A proactive and organised approach to managing your own workload, with the flexibility to adapt to changing priorities.
• Confident use of Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Excellent communication skills and confident personality - able to engage effectively with colleagues, citizens, and partner agencies in person, over the phone, and via email.
• A professional and discreet approach to handling sensitive information and maintaining confidentiality.
• Experience of leading, motivation and supervising staff.
• Ability to oversee and manage team workloads and quality.
  

A DBS standard check is required for this post.

You can find the job description for this post here

For informal enquiriesplease contact Manuel Keil, Service Delivery Lead, by telephone on 07922 891 813 or by email at [e-mail].

Closing Date: 1st July 2025 - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interview date to be confirmed.

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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