Business Support Officer - Level 1

www.findapprenticeship.service.gov.uk - Jobboard; Ebbw Vale; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Ebbw Vale is seeking a proactive Business Support Officer. The role involves assisting with staff recruitment, managing service requests, and leading financial administration for the team. Ideal candidates should possess exceptional IT skills, attention to detail, and the ability to manage multiple tasks. The position allows for agile working with both home and office responsibilities. Applicants must have access to a vehicle for work purposes.

Benefits

Approved Casual Car User Allowance

Qualifications

• High degree of accuracy and attention to detail is required.
• Ability to work under pressure in a fast-paced environment.
• Experience in supervising a team is preferred.

Responsibilities

• Assist with staff recruitment and allocation of work.
• Support in implementing improvements and changes to services.
• Lead financial administration for the team.
• Organize meetings and transcribe notes.

Skills

Strong communication skills

Exceptional IT skills

Flexibility

Time management

Tools

MS 365

Office

Microsoft Teams

Job description

Are you enthusiastic and motivated to influence and improve business processes and support busy teams? Are you able to prioritise tasks, be innovative and multi-task on a daily basis? Do you enjoy working from home and being part of a busy office environment? If so, we would like to hear from you.

Business Support is a dynamic team supporting various departments across the local authority. We provide a comprehensive administrative support service that includes management of service requests, handling of incoming calls, organisation of workflow and management of internal processes.

As a member of Business Support you will be expected to undertake some or all of the following tasks (dependent on the service area you will support):
• Assisting the Senior Business Support Officer with staff recruitment, allocation of work including providing advice, support and daily supervision. Managing staff resources in relation to absence to ensure business continuity
• Supporting the Senior Business Support Officer in identifying and implementing improvements and changes to the service, developing Standard Operating Procedures and upskilling staff appropriately
• Maintaining and developing systems, creating new users and allocating access. Having responsibility as a superuser / admin for specific service systems
• Take a lead in the financial administration for the team
• Undertake all activities in relation to the organisation of meetings, including the transcription of notes
• The use of a variety of systems across the authority – including hybrid mail, the use of Teams channels and Microsoft solutions.

This is an agile post, working from home and regularly working from an office base. The post holder will supervise a small team of three, and support the work of Families First, Flying Start, Early Years and Childcare within the Children, Young People and Families Directorate. This is a key role in ensuring support services and their clients, including management of reception at Heart of the Valleys Integrated Children's Centre, processing of referrals, purchasing, supporting various meetings and panels and developing internal processes. The post holder would need to demonstrate a high degree of accuracy, flexibility, excellent time management skills, attention to detail and strong communication skills when collaborating with wider services and the team.

We are looking for team players who have the skills, experience and flexibility to enable them to prioritise and manage several tasks within a busy fast paced environment, both within the office and whilst working from home. Exceptional IT skills, including working with MS 365, Office and Teams are essential attributes.

The position carries an Approved Casual Car User Allowance, therefore access to a vehicle for work purposes is a requirement. Thorough pre-employment screening is undertaken during the recruitment process.

Your application
It is vital that you demonstrate how you meet the ‘essential’ criteria listed in the attached Person Specification, to secure an interview.

For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.

About us
At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.

Want to ask us a question?

If you are seeking an exciting challenge and possess the qualifications, experience and attributes we are looking for, please contact Joanne Oates on 01495 369544 for an informal chat.


Closing Date: 19th August 2025
Interview Date: TBC