Business Support Officer (HYJS)

Shared Services Partnership; Basingstoke; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A government agency in Basingstoke is looking for a Business Support Officer to join its Youth Justice team. The role involves providing business support, handling sensitive information, and liaising with operational staff. Candidates should have strong administrative skills and experience in similar roles is desirable. This position offers hybrid working and a salary range of £27,780 - £30,564 per annum.

Benefits

Holiday entitlement

Pension scheme

Flexi-time scheme

Family friendly policies

Qualifications

• Experience in public sector, youth justice, or social care setting is desirable.
• Ability to handle sensitive information with discretion.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Provide direct business support for Hampshire Youth Justice Service.
• Maintain, update, and extract information from systems.
• Respond to telephone, face-to-face, e-mail and postal enquiries.

Skills

Strong administrative and organisational skills

Ability to manage multiple priorities

Excellent attention to detail

Proficiency in Microsoft Office

Strong communication skills

Understanding of safeguarding principles

Job description

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Business Support Officer (HYJS), Basingstoke

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Client:

Shared Services Partnership

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2fb4d46b3533

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Reference: HCC621901
Salary Range: £27,780 - £30,564 per annum
Work Location:Countywide, Hampshire / Dame Mary Fagan House, Basingstoke (Hybrid Working)
Hours per week: 37
Contract Type: Temporary (6 months)
Closing Date: 31 August 2025

An exciting opportunity has arisen for a Business Support officer to join our Youth Justice team at Hampshire County Council.

Are you looking for a challenging and diverse role working as part of a friendly and supportive team, with an opportunity to make a real difference?

The Role:

The Hampshire Youth Justice Service is a multi-disciplinary team which works with children aged 10 -18 years old who are at risk of offending or re-offending and subject to a range of community and custodial interventions.

Within the service there are a wide range of professionals including specialist practitioners in mental health, Police, Probation, Restorative Justice, Parenting and Education, Training and Employment. This combined multi- disciplinary team allows Hampshire Youth Justice Service to function at the highest level.

What you’ll do:

• To provide direct business support for Hampshire Youth Justice Service working closely with operational staff, managers, and customers in a highly sensitive environment.
• Under supervision maintain, update and extract information from systems.
• Assisting with the collection and collation of information relevant to the service.
• Respond to, and resolve where appropriate, telephone, face to face, e-mail and postal enquiries.

What we’re looking for:

• Strong administrative and organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience in providing business support within a public sector, youth justice, or social care setting (desirable).
• Excellent attention to detail and accuracy in data entry, record-keeping, and document preparation.
• Proficiency in using Microsoft Office applications (Word, Excel, Outlook) and case management systems.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Strong communication skills, both written and verbal, to liaise effectively with internal teams and external partners.
• A proactive and flexible approach to problem-solving and supporting operational needs.
• Understanding of safeguarding principles and the importance of accurate documentation in youth justice work.
• Commitment to equality, diversity, and inclusion in service delivery and workplace culture.
• Willingness to learn and adapt to new systems, processes, and legislative requirements.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

Additional Information:

Business Support Officer (HYJS) Candidate Pack

Vetting Requirements:

This post is subject to a criminal records check. As such, please note that under safer recruitment requirements, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.