Business Support Officer (HR & Administration)

Platinum Recruitment NI Ltd; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local recruitment agency in Northern Ireland is seeking a Business Support Officer in HR & Administration. You will oversee HR matters, provide guidance to management, and supervise support staff to ensure efficient service delivery. Candidates should have experience in HR policies and possess strong communication skills. The position requires a third-level qualification and offers an opportunity to work across all of Northern Ireland. Closing date for applications is on 07 Nov 2025.

Qualifications

• At least one year relevant experience in HR advice and guidance.
• Experience in managing staffing issues and procedures.
• Ability to write reports and communicate effectively.

Responsibilities

• Supervise support staff and manage workloads.
• Produce service performance and compliance reports.
• Assist with the development of HR management procedures.

Skills

Providing advice on HR policies

Working with Trade Unions

Attendance management policy

Communication skills

Analytical and decision-making skills

Change management skills

Information technology skills

Education

Third level qualification in Business Studies or Human Resources

Job description

Business Support Officer (HR & Administration)

To be responsible to the relevant HR Officer/ Business Coordinator (HR/Administration) for assisting with the provision of all human resource matters across the department to ensure the business needs of the department are met in an efficient and cost-effective manner.To supervise, train and develop assigned human resources staff to ensure the business needs of the department are met.To assist the relevant HR Officer/ Business Coordinator (HR/Administration) with the provision of advice and guidance to senior managers, line managers and other staff on a departmental wide basis, on human resources matters, in liaison with Corporate HR as appropriate.To represent the HR Officer/ Business Coordinator (HR/Administration) within the post holder's area of responsibility as required.

Responsibilities

• To supervise and be responsible for programming the workload and priorities of any assigned support staff in liaison with the HR Officer/ Business Coordinator (HR/Administration) to ensure the business needs of the department are met.
• To ensure the accurate and timely production of service performance and compliance information relating to human resources matters required for reports and official returns.
• To undertake investigations in relation to specific personnel matters.
• To assist with the development and management of all procedures, record keeping and reporting activities with regard to human resources matters.
• To prepare absence management reports for presentation at case review panels.
• To assist with the coordination of responses within relevant timeframes, to requests under e.g. freedom of information and data protection legislation.
• To assist in the preparation of the departmental human resources unit's business plan.
• To keep under active review relevant working practices and procedures and make periodic recommendations to the HR Officer/ Business Coordinator (HR/Administration) where improvement or efficiencies are possible.
• To represent the HR Officer/ Business Coordinator (HR/Administration) as required, within the post holder's sphere of responsibility.
• To motivate and manage any staff that may be assigned to the post holder to ensure effective service delivery and to be responsible for reviewing and implementing a proper staff training and development programme.

Skills and Qualifications

• (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications).
• Have a third level qualification in a relevant subject such as Business Studies, Human Resources or equivalent qualification.
• Be able to demonstrate on the application form, by providing personal and specific examples, at least one years relevant experience in each of the following three areas;
• Providing advice and guidance on HR policies and processes to operational management, and assisting in the management of staffing, payroll, work-life balance, learning and development, Freedom of Information and subject access requests;
• Working effectively with Trade Unions on a range of HR matters; and
• Direct participation in attendance management policy, disciplinary and grievance procedures and in managing employee resourcing / staffing issues.
• Communication skills: A high degree of literacy with the ability to write reports, memos and letters on complex or sensitive issues; effective oral communication skills with the ability to address groups and meetings clearly and to listen.
• An understanding of HR issues, legislation and best practice including recruitment and selection, work-life balance, payroll, absence management, disciplinary and grievance procedures and how information technology and new technologies can increase.
• Performance management skills: An understanding of how to deliver a value for money service via performance management systems and procedures including performance indicators, benchmarking and quality assurance methodologies.
• Customer care skills: An understanding of customer care and consultation principles and the need to respond to client and customer demands.
• Analytical and decision-making skills: The ability to analyse complex situations and take appropriate decisive action using the data that has been gathered with an understanding of the possible wider corporate implications of such action.
• Partnership working skills: The ability to work with a diverse group of other managers and professionals, both internally and externally, to meet common objectives.
• Change management skills: The ability to engage with organisational change and the ability to secure the commitment of others to change.
• Information technology skills: The ability to understand how ICT can improve business effectiveness, be innovative in its application and be able to specify requirements with precision.
• Equality of opportunity: An understanding of legislation and best practice with a personal commitment to equality of opportunity.

Area: All of Northern Ireland
Closing date: 07 Nov 2025