Business Support Officer - Grade C

Nations Recruitment; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local recruitment agency in Plymouth seeks an enthusiastic individual for a customer service and administrative role. The successful candidate will provide support to Registrars, ensuring accurate handling of information and delivering excellent service to customers. Key qualifications include GCSEs in English and Maths, and experience with Microsoft software. The position offers a starting salary of £12.85 per hour with immediate start.

Qualifications

• Proven track record of excellent customer service.
• Ability to communicate effectively in writing and verbally.
• Experience of administrative tasks and office procedures.

Responsibilities

• Provide excellent customer service for routine enquiries.
• Support a team of Registrars with administrative tasks.
• Handle and process manual and electronic information accurately.

Skills

Excellent customer service

Effective communication

Numeracy skills

Literacy skills

Time management

Team working

Attention to detail

Education

GCSEs A*-C in English and Maths

NVQ Level 2 or 3

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

The Registration Service are looking for an enthusiastic individual who can demonstrate that they are able to work on their own initiative, have a proven track record of delivering excellent customer service, good communication skills and are able to maintain confidentiality and discretion. This is a customer facing role responsible for delivering excellent customer service for routine enquiries and high quality administrative support to a team of Registrars. The successful candidate will be handling and processing considerable amounts of manual and electronic information where accuracy and confidentiality are vital. There will also be a requirement to provide administrative support to the Coroner’s Court.

Location & Hours

Location: 1 Derriford Business Park, Plymouth City Council
Hours Per Week: 37.00
Start Date: Immediate Start
Start Time: 09:00
End Time: 17:00
Salary: £12.85

Responsibilities

• Deliver excellent customer service for routine enquiries.
• Provide high quality administrative support to a team of Registrars.
• Handle and process considerable amounts of manual and electronic information with a focus on accuracy and confidentiality.
• Provide administrative support to the Coroner’s Court as required.

Essential Qualifications / Knowledge

• GCSEs A*-C (9-4) or equivalent in English and Maths
• A willingness to undertake appropriate learning and development as required
• Ability to work as part of a team and communicate effectively in writing and verbally

Desirable Qualifications / Knowledge

• NVQ Level 2 or 3
• Customer care qualification/training
• Basic knowledge of relevant legislation, policies and procedures

Essential Experience

• Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
• Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
• Experience of providing an effective and efficient business support service to customers.
• Administrative experience with an understanding of office procedures.
• Experience of prioritising own workload to ensure deadlines are met.
• Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.

Desirable Experience

• Experience of working on process improvements

Essential Skills

• Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
• Ability to process basic service requests.
• Customer care skills and the ability to show initiative when dealing with customer enquiries.
• Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
• Numeracy skills for calculations and ensuring data accuracy.
• Literacy skills including spelling, grammar and punctuation for dealing with letters and documents.
• Ability to make criteria-based decisions by weighing up evidence against set criteria.
• Team working skills and the ability to collaborate with colleagues to deliver a cohesive, joined-up service to customers.
• Time management skills to prioritise work, be punctual and meet deadlines to deliver a good service.
• Accuracy with a high level of attention to detail.