Business Support Officer Grade 6 (£34,416-£35,448)

Your Croydon; Croydon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council in Croydon is seeking a full-time Business Support Officer to provide essential administrative support for hospital discharges and reablement services. The ideal candidate has strong IT skills, experience in business support, and excellent communication abilities, making a meaningful impact on the lives of vulnerable adults. This role is based in a dynamic team environment that values diversity and flexibility.

Qualifications

• Proven experience in a business support or administrative role.
• Strong IT skills, especially in Excel and database systems.
• Excellent communication skills – both written and verbal.
• Commitment to equality, diversity, and ethical standards.

Responsibilities

• Maintain and update the LIFE tracking system.
• Manage high volumes of emails and communication.
• Ensure accuracy of data across all relevant systems.
• Act as a first point of contact for customers.

Skills

Experience in business support

Strong IT skills

Excellent communication skills

Organisational skills

Attention to detail

Tools

Excel

Liquid Logic (LAS)

Cerner

EMIS

Job description

Business Support Officer – Grade 6 (Full Time)

Location: Croydon LIFE Team
Hours: Full Time - 36 hours a week

We are excited to offer an opportunity to join our dynamic LIFE team as aBusiness Support Officer, providing essential administrative support to services focused on hospital discharges and reablement for vulnerable adults.

This is akey rolewithin the LIFE service, supporting a fast-paced, integrated team that works closely with social care, health professionals, care providers, and hospital staff. If you thrive in a busy environment and are passionate about making a difference in people’s lives, we’d love to hear from you.

Key Responsibilities:

• Maintain and update the LIFE tracking system multiple times daily.
• Manage the LIFE inbox, processing high volumes of emails and coordinating communication across professionals.
• Ensure accuracy of data across all relevant systems, including LAS and NHS platforms.
• Handle high volumes of calls and emails, often under tight deadlines.
• Act as a first point of contact for customers, offering advice and guidance with support from social care staff.
• Provide administrative support across the LIFE service.
• Collaborate with the Health Administrator to update health-related data.

What We’re Looking For:

• Proven experience in a business support or administrative role.
• Strong IT skills, especially in Excel and database systems like Liquid Logic (LAS).
• Knowledge of NHS systems such as Cerner and EMIS is desirable.
• Excellent communication skills – both written and verbal.
• High attention to detail and ability to manage sensitive information confidentially.
• Strong organisational skills and ability to prioritise workload effectively.
• Ability to work under pressure in a fast-changing environment.
• Commitment to equality, diversity, and ethical standards.

This is arewarding opportunityto contribute to a vital service supporting vulnerable adults and their families. You’ll be part of a collaborative team, working in a role that truly makes a difference.

If you’re ready to take on a challenging and fulfilling role, apply now and help us continue delivering high-quality support to our community.

To view the job profile - click here

Closing Date: Monday 25th August 2025

Equal opportunities statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.The successful candidate will be subject to an Enhanced DBS check.

Additional Information