Business Support Officer - Frontline Support

Warrington Borough Council; Warrington; On-site; GBP 24,000 - 28,000; Full time

Job summary

Warrington Borough Council is seeking a Business Support Officer to join the Children's Services team, offering full-time, permanent support to the frontline teams. This rewarding role involves providing essential administrative assistance while dealing with sensitive information, ensuring quality support for vulnerable children and families in the community.

Benefits

26 days annual holiday, rising to 31 after 5 years

Access to a competitive benefits package

Health & Wellbeing Programme

Qualifications

• Experience supporting sensitive environments, particularly with children.
• Strong IT competency across different software applications.
• Excellent communication and team collaboration skills.

Responsibilities

• Provide high-quality administrative support to frontline teams.
• Assist in managing sensitive information with confidentiality.
• Minuting meetings and data entry tasks related to support processes.

Skills

IT skills

Data inputting

Call handling

Team-working skills

Communication skills

Organisational skills

Ability to multi-task

Flexibility

Job description

Business Support Officer - Frontline Support

About us

The Business Support Team within Children’s Services have an exciting new opportunity for an experienced admin/business support officer. We are offering a permanent full time Business Support Officer role with an opportunity to support our Frontline Teams to deliver a first class service to the children, young people and families we support:

The role

What will you be doing?

Providing a professional, high quality administrative/business support service within the Business Support team. This will include support for of a range of different processes and following a variety of procedures. We need you to provide an excellent support service to our Family Help and Child in Care Teams by providing a minuting service - including setting agendas, taking formal minutes and uploading data, post meeting. You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives, including seeking out responses to queries/undertaking any ad-hoc tasks/pieces of work that come into the shared inbox which may also include support for financial processes such as procurement. You will be part of a small team of similar post-holders but also part of a wider team with other duties that you may have opportunity to be involved in, should you wish to grow and develop your knowledge and skills. Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires. It’s important for us to make you aware that this post will be leading on Business Support for our Social Care/SEND Services – this means that a big part of the role will be attending meetings where you might be hearing and inputting sensitive and sometimes upsetting information about very vulnerable children and young people. This means the utmost confidentiality is required along with a high level of personal resilience. You will of course be supported fully if needed, we just feel it’s important to highlight that information at the out-set. It’s a really rewarding and important role that will support our Front Line workers to keep children safe in Warrington.

What's needed?

We are looking for someone with the following experience and qualities:

• Good IT skills with experience in a range of software
• Experience of data-inputting
• Experience of call-handling
• Excellent team-working skills
• Ability to multi-task and prioritise and organise workload despite interruptions
• Excellent communication skills with a confidence to communicate with colleagues and partners at all levels
• Ability to work on own initiative and as part of a team
• Flexible and able to work under pressure
• Committed to improving outcomes for children & families

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Key Dates & Further Information

If you have any further questions or for an informal chat then please contact (via email in the first instance) - Tania Young: [e-mail]

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Hours of Work:Monday-Friday: 9:00-5:00pm (30 minute unpaid lunch)

Warrington Borough Council is a Disability Confident employer

Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT