Business Support Officer – Band 3

MPA Recruitment; Belfast City District; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Weekly pay

Holiday pay

Opportunity to gain HSC experience

Support during onboarding

Job summary

MPA Recruitment is seeking an organised, professional Business Support Officer to join the HSC Leadership Centre in Belfast. This part-time role (20 hours across four mornings) provides professional reception, customer service and administrative support to staff, clients and stakeholders.

You will manage course bookings, handle enquiries, prepare reports, maintain records and help improve service delivery in a busy environment, upholding high standards of accuracy and professionalism.

Qualifications

• Five GCSEs A–C including English and Maths, or an equivalent NVQ Level 2/GNVQ.
• At least two years' work-based experience in general administration.
• Experience using Word, Excel and PowerPoint or equivalent software.

Responsibilities

• Provide professional reception and front-of-house support to visitors and staff.
• Respond to enquiries by telephone, email and face to face with courtesy and timeliness.
• Deliver general administrative support to departments and ensure procedures run smoothly.
• Assist with course bookings and administration of training activities.
• Prepare reports, documents and proposals for senior staff as required.
• Maintain accurate information across internal systems and handle information securely.

Skills

Reception & front‑of‑house

Customer service

Communication & organisation

Education

GCSEs A–C incl. English & Maths

NVQ Level 2 / GNVQ or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Location: HSC Leadership Centre, Belfast
Hours: Part-Time (20 hours split over 4 mornings per week)

About the Role:

MPA Recruitment is currently seeking an organised, professional and customer-focused Business Support Officer to join the HSC Leadership Centre.

This is an excellent opportunity for an experienced administrator with strong communication and organisational skills to provide effective business and administrative support within a busy professional environment.

The successful candidate will play an important role in ensuring the smooth day-to-day operation of the Leadership Centre, providing a high standard of customer service and administrative assistance to staff, clients and external stakeholders.

Key Responsibilities:

• Reception and Front-of-House Support: Provide a professional and welcoming reception service, greeting visitors, clients and external stakeholders on arrival, ensuring they are directed to the appropriate departments, staff members or meeting and training rooms.
• Customer Service and Enquiries: Act as a key point of contact for the HSC Leadership Centre, responding to enquiries received by telephone, email and face to face. Deal with requests, questions and issues in a courteous, helpful and timely manner, ensuring queries are resolved or referred to the appropriate person where necessary.
• General Administrative Support: Provide comprehensive day-to-day administrative assistance to individual departments, helping to ensure that office systems, procedures and administrative processes operate efficiently and effectively.
• Course and Booking Administration: Assist with the administration and implementation of business support systems, including the coordination and management of course bookings. Ensure relevant information is accurately recorded and maintained, supporting the smooth organisation and delivery of training activities.
• Office Administration and Coordination: Support the effective running of the office, undertaking a range of administrative duties and ensuring a consistently high standard of service is delivered to staff, customers, members of the public and external suppliers.
• Preparation of Reports and Documentation: Assist senior members of staff by preparing and producing reports, correspondence, documents and proposals. Ensure information is presented accurately and professionally, providing administrative advice and assistance when required.
• Information Management: Liaise with clients and relevant stakeholders to ensure information held on internal systems is accurate, complete and regularly updated. Maintain appropriate administrative records and support the effective flow of information across the Centre.
• Customer Query Resolution: Investigate and respond to customer queries, taking appropriate action to resolve issues and ensuring a positive and professional experience for all service users.
• Teamwork and Service Improvement: Work collaboratively with colleagues across the Leadership Centre, contributing to a positive team environment and supporting improvements to administrative processes and service delivery.
• Professional Development: Take an active interest in personal development by participating in relevant training, embracing changes to working practices and continually developing the skills and knowledge required to deliver an effective business support service.
• Stakeholder Engagement: Maintain positive working relationships with colleagues, clients, suppliers and other stakeholders, providing a consistently high level of customer service and representing the HSC Leadership Centre in a professional manner.

What We’re Looking for?

Essential Criteria

Applicants must demonstrate:

• A minimum of five GCSEs at Grades A–C, including English and Mathematics, or a relevant NVQ Level 2/GNVQ qualification; OR
• At least two years' relevant work-based experience within a general administration environment.
• At least one year's experience using Microsoft Office applications, specifically Word, Excel and PowerPoint, or equivalent.

The following skills and abilities will also be assessed at interview:

• Ability to maintain high standards of quality and professionalism.
• Ability to maintain and improve business support services.
• Effective communication skills.
• Ability to manage, analyse and evaluate information to support an efficient service.
• Ability to operate PC software and business applications.

Desirable Criteria

• Experience working with a range of stakeholders at different organisational levels and grades.

Additional Information:

• An Enhanced Access NI Check may be required for this role.

What we can offer you:

At MPA Recruitment, we’re committed to supporting you throughout your placement. We can offer:

• The opportunity to gain valuable experience within a specialist public sector service.
• Dedicated support from your MPA Recruitment Consultant.
• Weekly pay.
• Holiday pay.
• The opportunity to strengthen your CV with experience within the HSC.
• Support throughout the registration, compliance and onboarding process.
• Ongoing role availability -if one placement ends, we aim to secure another.

Why Apply?

• Work-Life Balance: Enjoy a part-time working pattern of 20 hours per week, split across four mornings.
• Valuable HSC Experience: Build on your administrative experience within a recognised Health and Social Care organisation.
• Varied Responsibilities: Develop your skills across reception, customer service, course administration and general business support.
• Professional Development: Gain exposure to a busy professional environment, working alongside colleagues and stakeholders at different levels.
• Make a Difference: Play an important role in ensuring the smooth and efficient operation of the HSC Leadership Centre.

MPA Recruitment is an equal opportunities employer.