Business Support Officer - Approved Mental Health Professional's Emergency Duty Team

North Northamptonshire Council; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in England is seeking an experienced Business Support Officer. This role involves supporting the AMHP team, managing a busy duty desk, and ensuring safeguarding of individuals' rights. The ideal candidate will be customer-focused, adaptable, and have some understanding of mental health. Benefits include a competitive salary, pension contributions, and flexible working arrangements.

Benefits

Competitive salary

Pension scheme with employer contributions

Professional development opportunities

Generous leave entitlement

Flexible working arrangements

Wellbeing support

Employee Assistance Programmes

Travel discounts

Active Employee Network Groups

Qualifications

• Experience in business support or similar role.
• Awareness and understanding of Mental Health is advantageous.
• Passionate about achieving results in a busy environment.

Responsibilities

• Support the AMHP team in various tasks.
• Manage a busy duty desk with internal and external customers/agencies.
• Safeguard people's rights via Protection of Property.

Skills

Relationship-building skills

Customer-focused approach

Ability to work independently

Flexibility

Proactivity

Adaptability

Job description

About The Role

North Northamptonshire Council is recruiting an experienced Business Support Officer to support the Approved Mental Health Professionals within the Emergency Duty Team.

Your main duties include supporting the AMHP team, managing a busy duty desk with internal and external customers/agencies, safeguarding people's rights via Protection of Property with AMHPs or other social care professionals, and handling other business support tasks such as invoices, letters, and collating statistics.

We seek someone who can work independently, possesses relationship-building skills, is a natural team player, customer-focused, and passionate about achieving results in a busy environment. The ideal candidate will be dedicated, flexible, proactive, and adaptable. The AMHP team is a well-established, supportive team, currently based in North Northants, providing services to North and West Northamptonshire Councils.

Awareness and understanding of Mental Health is advantageous.

At North Northamptonshire Council, our values—Customer-focused, Respectful, Efficient, Supportive, and Trustworthy—are central to how we operate and make decisions.

The working pattern is 9am-9pm, Monday to Sunday, with exact hours/shifts to be confirmed. Interviews are scheduled for the week commencing 25th August 2025.

For more information, please contact Sarah Jenkins or Desmond Tuoyire via email at [e-mail] or [e-mail], or by phone at 07753442033 / 07570080206.

Our benefits include a competitive salary, a pension scheme with significant employer contributions, opportunities for professional development, generous leave entitlement (28 days rising to 33 days plus bank holidays, with options to buy additional days), and flexible working arrangements to support work-life balance. We also offer wellbeing support, Employee Assistance Programmes, travel discounts, and active Employee Network Groups.

Our values and key commitments guide our interactions and service delivery. We are committed to inclusivity, being a recognized Disability Confident Employer, and supporting the Armed Forces community, having re-signed the Armed Forces Covenant and working towards Gold status in the Defence Employer Recognition Scheme.

Further information is available at Jobs and careers | North Northamptonshire Council.