Business Support Officer 6 months fixed term

North Northamptonshire Council; Burton Latimer; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Career development

Generous leave (28 days, rising to 33)

Hybrid and flexible working

Employee Assistance Programme

Job summary

North Northamptonshire Council is recruiting a Business Support Officer on a fixed-term 6‑month contract at Haylock House. The role involves screening referrals, allocating work within the Adults Social Care Brokerage team, and providing admin support for the accommodation panel.

You will handle a small caseload of homecare referrals, with emphasis on accuracy, organisation, and timely delivery of documents. The role supports the council's commitment to flexible and hybrid working where possible.

Qualifications

• Experience with IT systems and Microsoft Office applications.
• Experience using case management systems or software.
• Ability to produce well-presented documents with accuracy.

Responsibilities

• Screen referrals at first point of contact and allocate to officers.
• Provide administrative support for the accommodation panel.
• Maintain a small caseload of homecare referrals and changes.

Skills

IT skills

Microsoft Office

Case management systems

Job description

The following content displays a map of the jobs location - Haylock House

Business Support Officer 6 months fixed term

Job Reference Ref/79744/9187

Number of Positions:

1

Contract Type:

Temporary

6 Months Fixed Term

Salary Range:

Working Hours:

37

Location:

Haylock House

Closing Date:

27/09/2026

Job Category:

Administration

Organisation:

North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

We have an exciting opportunity for you to join the Adults Social Care Brokerage team as a business support officer - Fixed Term 6-month contract.

What will you be doing?

The team receives a larger number of referrals each week and you will be screening these at first point of contact with the team and allocating to the brokerage officers within the team.

Other areas to be covered include:

• Residential care vacancies
• Providing administrative support for the accommodation panel
• Maintaining a small caseload of homecare increase and decrease referrals

About you

You will be a motivated individual that is passionate about supporting the brokerage team finding the right support for the individuals we broker care and support services for.

• IT skills and proficient in the use of Microsoft Office applications.
• Experience with using case management systems/software
• Ability to maintain a high level of accuracy and attention to detail with ability to produce well-presented documents.
• Able to plan and allocate work effectively and efficiently.

Able to meet deadlines and work in an organised manner.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)