Business Support Officer

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 26,000 - 28,000; Full time

Job summary

A public service organization in the UK is looking for a proactive Business Support Officer to join their HRA System Support and Performance team. This role involves managing tenant enquiries, maintaining accurate records, and ensuring smooth financial operations. The ideal candidate will have a strong administrative background, proficiency with Microsoft systems, and the ability to work effectively in a fast-paced environment.

Qualifications

• Prior administrative experience is essential.
• Ability to thrive in a fast-paced environment.
• Ensure accuracy of data when inputting.

Responsibilities

• Respond to tenant enquiries by phone, in writing, or in person.
• Monitor arrears, process payments, and allocate income accurately.
• Act as a system administrator for certain functions.

Skills

Proficiency with Microsoft systems

Strong communication skills

Ability to prioritize workload

Job description

Salary: £26,409 - £27,711 pro rata

Hours per week: 30 hours

Temporary/Fixed term: 9 months

Interview date: To be confirmed following shortlisting.


Strategic Asset - Managing and Transforming Our Estate

We’re looking for a proactive and detail-focused Business Support Officer to join our HRA System Support and Performance team.

In this fast-paced and varied role, you’ll take charge of your own workload, using your technical know-how to assess information, solve problems, and respond to service enquiries with confidence.

You’ll respond to tenant enquiries by phone, in writing, or in person, and make sure records are kept accurate and secure. You’ll also act as a system administrator for certain functions and ensure sensitive data is handled in line with our policies.

You’ll work closely with senior officers, taking notes and minutes in meetings and making sure agreed actions are followed up. You’ll also help maintain our ICT systems, ensuring data is correct and up to date.

On the financial side, you’ll monitor arrears, process payments, and make sure income is correctly allocated. Whether it’s handling Direct Debits, running batch processes, or managing suspense accounts, you’ll keep everything ticking over with accuracy.

The ideal candidate should have prior administrative experience, proficiency with Microsoft systems, strong communication skills, and be able to thrive in a fast-paced environment with the ability to prioritise their own workload and ensure accuracy of data when inputting.