Business Support Officer

North Northamptonshire Council; Thrapston; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A local council is seeking a motivated individual to join the East Northants Adult Social Care Team as a Business Support Officer. This pivotal role involves providing essential administrative support, enhancing operational efficiency, and contributing to community service delivery. The successful candidate will enjoy a collaborative environment and opportunities for professional growth.

Benefits

Competitive salary

Pension scheme

Generous leave entitlement (28 days, rising to 33 days)

Hybrid and flexible working arrangements

Employee Assistance Programme

Wellbeing support

Qualifications

• Confident in handling a high volume of telephone calls.
• Excellent attention to detail and ability to work to deadlines.
• Proactive, reliable, and well-organised individual.

Responsibilities

• Answering telephone enquiries and directing calls appropriately.
• Inputting and maintaining accurate data in internal databases.
• Managing and updating a shared inbox.

Skills

Strong communication skills

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in Excel

Attention to detail

Job description

About The Role

We are seeking a motivated and capable individual to join our East Northants Adult Social Care Team as a Business Support Officer (BSO). This is a vital role that provides key administrative support to a busy and dynamic team delivering essential services within the community.

About The Role

As a Business Support Officer, you will be responsible for a range of administrative tasks that contribute to the smooth operation of the team. You will be the primary administrative support within the team and will play a crucial role in maintaining efficiency and organisation. In return, you will benefit from a strong network of Business Support Officers across other teams who work collaboratively and offer mutual support.

Key Responsibilities

• Answering telephone enquiries and directing calls appropriately
• Inputting and maintaining accurate data in internal databases
• Managing and updating a shared inbox
• Taking minutes during meetings and distributing documentation accordingly
  
  

What We’re Looking For

• Strong communication skills, both written and verbal
• Confidence in handling a high volume of telephone calls
• Proficiency in Microsoft Word, Outlook, and Excel
• Excellent attention to detail and the ability to work to deadlines
• A proactive, reliable, and well-organised individual with the ability to use initiative
  
  

What We Offer

• Support and training to help you succeed in your role
• A collaborative and friendly working environment
• Opportunities for professional development within Adult Social Care
  
  

If you are enthusiastic, proficient in IT, and eager to work in a fast-paced setting where your contributions are genuinely valued, we would be delighted to hear from you.

For an informal discussion about the role, please contact Nancy McKeown on 07557291991.

A 10-month Fixed-Term Contract (FTC) opportunity is also available for a Business Support Officer position based in Wellingborough. If you would like to be considered for this role, please clearly indicate your interest in your supporting statement.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We Offer a Vibrant Working Environment With

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
  
  

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About Us

Our Values and Behaviours

Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are

Customer-focused

Respectful

Efficient

Supportive

Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attached documents

• JD - Business Support Officer.pdf
  
  

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