Business Support Officer

Neilson Financial Services; Tewkesbury; On-site; GBP 12,000 - 20,000; Part time

Job summary

A leading financial services company is seeking a Business Support Officer to enhance its customer interaction and administrative functions. The role, which requires excellence in communication and organization, offers the chance to work in a dynamic environment where personal contributions are valued. Employees enjoy a supportive culture with significant benefits, including exceptional training, health initiatives, and flexible work hours.

Benefits

Exceptional training

Life Assurance from day 1

Employee Assistance Programme

Local discounts

Free fruit and health vouchers

Enhanced maternity and paternity pay

Pension and 23 days holiday

Qualifications

• Previous experience in front of house role.
• Ability to interact professionally in person and over the phone.
• Experience in a fast-paced environment.

Responsibilities

• Act as the first point of contact for visitors and clients.
• Manage reception area and direct inquiries.
• Provide PA and secretarial support to senior management.

Skills

Communication skills

Multi-tasking

Attention to detail

Organizational skills

Customer service

Tools

PC skills

Word

Outlook

Excel

Job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the UK, USA, Canada, Ireland, and Australia.

Company Values

This role is responsible for assisting in supporting a culture instilled with the NFS values.

• Customer Focused - “We earn our customers’ loyalty by exceeding their expectations”
• Results Driven - “We are passionate about results – through hard work, continuous improvement and a professional approach”
• Team Spirited - “As individuals we are good but as a team, we are better”
  
  

Job Description

Business Support Office (Part time 16 - 20 hours)

Position Summary

The Business Support Officer acts as the first point of contact for visitors, customers, clients and suppliers and is tasked with maintaining a professional, welcoming image of Neilson Financial Services as a company.

It is imperative that this person is well presented and has outstanding communication skills in order to liaise with internal and external stakeholders. This person works with integrity and is trusted to manage confidential tasks. This employee should have excellent multi-tasking and prioritisation ability to react positively to conflicting demands and requests. They are seen to be a positive, personable professional; adaptable and flexible to handle administrative tasks as well as more complex administration assistance to teams across all levels of the business.

Qualifications

Pre-requisite Knowledge & Skills

• Previous experience in a varied front of house role dealing with receptionist duties, facilities, and general administrative functions
• Proven ability to interact over the telephone and face-to-face in a clear and professional manner
• Background of working in a fast paced, flexible and challenging environment
• Ability to multitask effectively
• Accuracy and attention to detail
• Intermediate PC, Word, Outlook and Excel skills
• Excellent organisation skills

Duties and Responsibilities

• Managing and maintaining a clean, tidy and professional reception area at all times
• Acting as first point of contact for all external customers, clients and providers; directing enquiries efficiently to the correct department
• Represent a positive, optimistic and enthusiastic ambassador for the business
• Provide any PA/ secretarial support to the Senior Management team as and when required; including preparation of Board and other senior Management meeting reports
• Manage internal complaints regarding the office environment and resolve efficiently, or escalate as appropriate
• Maintain cleanliness of all meeting rooms, ensuring clean and tidy morning and evening daily
• Replenish supplies in Watering Hole and ensure stock ordered as required.
• Managing all incoming and outgoing post and post room function for the business

• Facilitate business travel arrangements as required
• Support adhoc projects for various departments as and when required
• Provide assistance to the on boarding process for any new starters joining the business as required. Including training material preparation and collation, security access passes, workstation assessments and desk preparation
• Event planning including quarterly awards, incentives, sales drives and Social calendar activity
• Look to improve any process or procedures where required to increase efficiency
• Booking meetings as and when required and arranging refreshments or catering for events using agreed suppliers
• Manage all administrative tasks effectively and efficiently within required timeframes
• Update and maintain master security log including parking allocations, security pass ID and leavers deactivation
  
  

Additional Information

What’s in it for you?

• Exceptional training – giving you all the tools to succeed throughout your NFS career!
• We work hard but we know how to have fun too; we have regular theme days and charity events for all to enjoy.
• Life Assurance from day 1 so you are protected too
• Employee Assistance Programme to help and support with life stuff!
• We have plenty of local discounts for coffee outlets, restaurants, cinemas, gyms and more
• Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your well-being!
• Enhanced Maternity and Paternity pay
• Pension & 23 days holiday
• Hours - Monday to Friday. Part time 16 - 20 hours (additional hours potentially available) starting at 8 am can be flexible around the finish time