Business Support Officer

Marley Risk Consultants Limited; Tewkesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading insurance consultancy in Tewkesbury is seeking a Business Support Officer to provide essential administrative support across departments. The ideal candidate will have strong office administration experience, excellent communication skills, and proficiency in IT tools. This full-time role offers a range of benefits including a company pension and flexible working arrangements.

Benefits

Enhanced company pension scheme

Cycle to work scheme

Life insurance (post-probation)

Private medical insurance (post-probation)

Flexible working arrangements

EV charging points (where available)

Employee Assistance Programme

Free gym membership (PureGym)

Qualifications

• Proven experience in office administration; insurance or financial services experience is desirable.
• Strong IT skills including MS Word, Excel, Outlook, and Teams.
• Excellent verbal and written communication skills.

Responsibilities

• Provide administrative support across various business areas.
• Maintain excellent customer service and stakeholder relationships.
• Participate in training activities, including CII qualifications.

Skills

Office administration

Communication

IT skills

Interpersonal skills

Time management

Education

A-Level or equivalent

Tools

MS Word

Excel

Outlook

Teams

Job description

Business Support Officer

Marley is at the forefront of innovation in the UK Structural Warranty Insurance sector, providing claims management and loss adjusting services to insurer clients and customers experiencing defects with their homes.

Established in 2013, we have offices in Shrewsbury, London, and Cheltenham, and are currently experiencing growth to meet the needs of our expanding client base and development of new services.

Job Location: Cheltenham

Job Type: Full-time (Monday to Friday)

The Role: Reporting to the Department Manager, you will provide administrative support to various areas of the business, including but not limited to Operations, Finance, Claims Handling, Recoveries, and Complaints. This role offers opportunities to work with colleagues across different departments and to develop knowledge and expertise in a variety of administrative functions.

Key Activities:

• Support colleagues with administrative tasks such as setting up claims files, handling inbound calls, managing post, answering queries, updating systems, collating data, filing documents, processing invoices and payments, reconciling accounts, and supporting VAT and audit activities.
• Maintain excellent customer service and positive relationships with stakeholders.
• Participate in training and development activities, including CII qualifications, with costs covered by the company.
• Ensure compliance with legal and industry standards.
• Contribute to team discussions and support continuous improvement initiatives.
• Perform other duties as required by line managers or senior management.

Skills and Experience:

• Proven experience in office administration; experience in insurance or financial services is desirable.
• Strong IT skills, including MS Word, Excel, Outlook, and Teams; experience with Claims Management Portals is preferred but training will be provided.
• Excellent communication skills, both verbal and written.
• Confident in telephone communication.
• Strong interpersonal skills and ability to build relationships quickly.
• Well-organized with excellent time management and attention to detail.
• Ability to work independently and as part of a team.
• Educated to A-Level or equivalent, with GCSE English Language grade 5 or equivalent.

Benefits:

• Enhanced company pension scheme
• Cycle to work scheme
• Life insurance (post-probation)
• Private medical insurance (post-probation)
• Flexible working arrangements
• EV charging points (where available)
• Employee Assistance Programme
• Free gym membership (PureGym)