Business Support Officer

Midlands Partnership NHS Foundation Trust; Telford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health foundation in the UK is seeking a Business Support Officer to assist community mental health services. The successful candidate will manage business support functions, analyse data, and ensure compliance with performance indicators. Strong command of Microsoft Office and experience with patient clinical systems are essential. This position offers generous leave and flexible working options.

Benefits

Generous maternity, paternity and adoption leave

Up to 27 days annual leave

Extensive Health and Wellbeing support

Free car parking at all trust sites

Free flu vaccinations every year

Qualifications

• Experience of analytical processes.
• Knowledge/Experience of Patient Clinical Systems.
• Good working knowledge of Microsoft Office, including Outlook, Word, Excel.

Responsibilities

• Request activity reports for performance indicators.
• Provide a contact point for queries related to performance.
• Support participation in Business Meetings.
• Monitor compliance with staff training and performance reporting.

Skills

Strong computer and keyboard skills with knowledge of all Microsoft Office software

Good communication skills both verbal and written

Ability to extract, understand, and analyse data

Honesty, integrity and commitment

Education

NVQ level 3 Business Administration or equivalent level of experience

Tools

Microsoft Office

RiO

PowerBI

Job description

Overview

Midlands Partnership NHS Foundation Trust

Job title: Business Support Officer

The closing date is 22 October 2025

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We currently have an opportunity for a Business Support Officer to support our community mental health services across Shropshire.

The role will provide and maintain a business support function necessary to support our Service Managers and Leads in meeting the Trusts objectives and targets. You will proactively monitor and validate patients on a clinical pathway.

We are looking for someone who can identify with the following skills:

• Strong computer and keyboard skills with knowledge of all Microsoft Office software
• Good communication skills both verbal and written
• Able to extract, understand and analyse data from a range of Trust systems highlighting performance issues to a range of disciplines
• Honesty, integrity and commitment

You will be working 37.5 hours across a 5 day week, Monday to Friday supporting the Adult Mental Health services, primarily the Primary Care Network Psychologists across the whole of Shropshire in ensuring that we meet the Trust's Key Performance Indicators.

The role requires a knowledge and understanding of data and the ability to manipulate data in a variety of ways.

You will need to be able to approach clinicians highlighting performance issues requesting action for data to be corrected or completed on the Trust's patient clinical system.

Main duties of the job

• Request information / activity reports that are required on behalf of the Service Manager and Leads including data timeliness, DNA's, ethnicity, waiting times, cancelled clinics etc.
• Provide a central point of contact to respond to/resolve any queries on behalf of Service Manager and Leads where appropriate in relation to all Key Performance Indicators.
• Process staff change forms and relevant letters; data amendment forms; termination forms and general HR relevant information.
• Support and participate in the Business Meetings held on a monthly basis within the clinical teams.
• Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services.
• Responsible for liaising with Corporate / Support Services to obtain data / performance reports.
• Provide regular monthly Service/Team updates as required to Service Manager and Operational Team Leader.
• Monitor ESR, Healthroster, PowerBI and other Trust systems to ensure compliance with staff mandatory training/appraisals/sickness - providing reports as necessary

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Job responsibilities

For further information about this vacancy please refer to the attached job description and specification

Person Specification

Qualifications

• NVQ level 3 Business Administration or equivalent level of experience

Experience

• Experience of analytical processes
• Knowledge/Experience of Patient Clinical Systems eg RiO

Skills

• Good working knowledge of Microsoft Office, including Outlook, Word, Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust