Business Support Officer

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public organization in the UK is seeking a Business Support Officer to provide vital administrative support. The role requires excellent customer service skills and the ability to manage various duties in a busy office environment. Candidates must be organized and proficient in Microsoft Office. The position offers a competitive benefits package including 30 days annual leave pro rata and flexible working hours.

Benefits

30 days annual leave pro rata

Flexible working hours

Qualifications

• Must have experience using Microsoft Office packages.
• Excellent verbal and written communication skills are essential.
• Ability to show initiative in a busy office environment.

Responsibilities

• Provide a vital support service to PHSO.
• Support other teams across the business.
• Manage a variety of administrative duties.

Skills

Excellent customer service

Organisational skills

Verbal communication

Written communication

Initiative

Microsoft Office proficiency

Job description

We currently have around 475 employees based at our two sites in London (Millbank) and Manchester.

Complaints about government departments and other public organisations are referred to us through MPs, while those about the NHS in England are usually received directly from complainants

In 2016-17, we completed 4,239 investigations and 112 resolutions about 5,179 organisations. We upheld 36% of the complaints we investigated. This means that we found the organisation complained about had made mistakes or provided a poor service, and that this had a negative effect on the person complaining that had not been put right.

About the role

As Business Support Officer you will provide a vital support service to PHSO, this role involves a variety of administrative duties.

You will form part of a busy department, you will be required to support other teams across the business, therefore excellent customer service and the ability to show initiative in a busy office environment is essential.

You must be organised, flexible and have excellent verbal and written communication skills as well as experience of using Microsoft office packages

This role offers a competitive benefits package including 30 days annual leave pro rata and flexible working hours.

How to apply

Your CV and supporting statementshould be submitted via our e-recruitment site no later than 10:00am on 13th June 2018

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