Business Support Officer

Richmond and Wandsworth Councils; London; Hybrid; GBP 25,000 - 45,000; Full time

Job description

Other essential information: Hybrid with a minimum of 3 days in the office.

Objective of role:

Are you an experienced and organised Business Support professional with a keen eye for detail?

If you are a well-organised, motivated, and positive individual who is experienced in delivering a highly efficient and smooth service relating to administrative, business, legal, and member support, we are looking for you.

This is a fast-paced and variable role where no day will be the same. You will need to possess excellent organisational and problem-solving skills. You will need to have the ability to handle diary management, administrative systems, and handle enquiries from Elected Members. This role would be suited to someone who can manage competing demands. You should enjoy working as part of an effective team but also be able to work independently to a high standard.

About the role:

This role entails supporting business operations with a focus on administrative tasks related to procurement and payments. The responsibilities include managing business support systems efficiently, ensuring smooth workflows, and maintaining high standards of customer care.

You must demonstrate professionalism, tact, and a proactive attitude while excelling in organisational, written, numerical, and IT skills. Prioritising tasks and adhering to deadlines are key aspects of the role.

Additionally, this position requires strong communication skills to effectively liaise with stakeholders and maintain positive relationships. Expertise in handling sensitive situations with diplomacy and adaptability is essential, along with a thorough understanding of business tools and processes to drive efficiency.

As part of the Business Support Team, you will enable us to build on our success and bring new experience, knowledge, and ideas.

If successful, you will be joining a team that is committed to delivering high-level support embracing difference and incorporating our new values to reflect this:

• Think Bigger
• Lead By Example
• Connect Better
• Put People First

Essential Qualifications, Skills and Experience:

1. Administrative/Support Role Experience: Proven track record in administrative or support roles.
2. Knowledge of Business Support Systems: Familiarity with systems related to procurement and payments.
3. Tact and Diplomacy: Ability to handle situations with sensitivity and a proactive, positive attitude.
4. Communication Skills: Strong verbal and written communication, along with a focus on excellent customer care.
5. Written, Numerical, and IT Skills: Proficiency in written communication, numeracy, and IT tools.
6. Organisational and Time Management Skills: Exceptional organisational abilities to manage priorities and meet deadlines efficiently.

Closing Date: Sunday 4th May (23:59)

Shortlisting Date: W/C 5th May

Interview Date: W/C 12th May

Test: As part of your interview, there will be a short test (details to be confirmed at a later stage).

We may close this vacancy early once a sufficient number of applications have been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan.