Business Support Officer

Medirest Signature; Leek; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A public service organization in Leek is seeking a part-time Business Support Administrator to assist social work practitioners. Responsibilities include providing administrative support, maintaining records, and coordinating meetings. Ideal candidates should have GCSEs in English and Maths, an IT qualification, and NVQ Level 3 in Business Administration. The role offers flexibility in working arrangements and emphasizes strong communication skills.

Benefits

Access to various rewards and benefits

Supportive work environment promoting work-life balance

Qualifications

• GCSEs in English and Maths are required.
• An IT Qualification such as ECDL or equivalent.
• NVQ Level 3 in Business Administration is preferred.
• Good written and oral communication skills are essential.
• Experience using Microsoft Office 365 and information systems in an office.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide high-level administrative support to Practitioners.
• Maintain children's electronic records and manage referrals.
• Data cleansing and auditing records for performance management.
• Support Practitioners in the use of PowerBI.
• Produce high-quality word-processed documents.
• Service statutory meetings and manage attendance.

Skills

Good written and oral communication skills

Ability to work independently with minimal supervision

Experience using Microsoft Office 365

Education

GCSEs in English and Maths

IT Qualification (e.g., ECDL or equivalent)

NVQ Level 3 in Business Administration

Job description

A part-time permanent position has become available within the Moorlands District Office (Moorland House). We are seeking a candidate to provide high-level business support administration to assist social work practitioners across various teams.

The hours of work are 18.5 hours per week, scheduled over Wednesday, Thursday, and Friday (full days on Thursday and Friday).

Initially, you will be office-based during your training and induction period. After successful completion, you will primarily work from the office, with some home working arranged on a rota basis depending on service demands.

Main Responsibilities

• Provide high-level administrative support to Practitioners as part of the Business Support Team.
• Maintain children's electronic records, create and record referrals, manage step-up/step-down requests, transfer, and close cases accurately by inputting information into our system.
• Data cleansing and auditing records to ensure accuracy and completeness for performance management.
• Coordinate administrative requirements following a child's entry into the care of Staffordshire County Council.
• Support Practitioners in the use of PowerBI.
• Provide on-the-job IT training and support across all IT systems used by Practitioners.
• Produce high-quality word-processed documents.
• Service statutory meetings, including sending invitations, managing attendance, minute-taking, and distributing records within agreed timescales.
• Process daily financial transactions in accordance with financial regulations.

The Ideal Candidate

We are looking for candidates who possess:

• GCSEs in English and Maths.
• An IT Qualification (e.g., ECDL or equivalent).
• NVQ Level 3 in Business Administration.
• Good written and oral communication skills.
• Experience using Microsoft Office 365 and computer-based information systems in an office environment.
• The ability to work independently with minimal supervision.

We are open to discussing flexible working arrangements.

Interviews are scheduled for 22nd August 2025.

If you do not meet all the requirements, we still encourage you to apply, as we value transferable skills and experiences. For an informal chat about the role, please contact Tracy Egan, Business Support Team Leader, at [e-mail].

Our Recruitment Process

We anonymise applications during shortlisting to ensure fairness. Please complete your application fully, especially the supporting statement, to highlight your suitability for the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

Our values are central to our identity, shaped by colleague feedback and national best practices. They foster a sense of community, pride, and ambition, guiding how we think and act collectively.

We are committed to creating a supportive work environment that promotes a healthy work-life balance and helps employees reach their full potential.

In addition to salary, staff have access to various rewards and benefits through Careers at Staffordshire.

Our recruitment commitment

We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults, expecting all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities and Disability Confident employer. We encourage applications from diverse backgrounds and communities.

As part of our commitment, we offer a guaranteed interview for applicants who meet the minimum criteria, including care leavers, Armed Forces personnel, and other protected groups.