Business Support Officer

We Manage Jobs(WMJobs); Leek; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A local government organization in Leek is looking for a part-time Business Support Administrator to provide high-level administrative support. The role involves maintaining electronic records, supporting social work practitioners, and requires strong communication skills. Ideal candidates should have essential qualifications like GCSEs and NVQ in Business Administration, with experience in Microsoft Office. Flexible working arrangements are available.

Benefits

Flexible working arrangements

Training and development opportunities

Supportive work environment

Qualifications

• GCSE English and Maths required.
• Experience with Microsoft Office and office-based systems is crucial.
• Must demonstrate good communication abilities.

Responsibilities

• Provide high-level administrative support to social work practitioners.
• Maintain electronic records and process referrals accurately.
• Support practitioners in using PowerBI.

Skills

Good written and oral communication skills

Experience with Microsoft Office 365

Ability to work independently

Education

GCSE English and Maths

IT Qualification (ECDL or equivalent)

NVQ 3 in Business Administration

Job description

A part-time, permanent position has become available at the Moorlands District Office (Moorland House). We are seeking a candidate to provide high-level business support administration to assist social work practitioners across various teams.

The hours are 18.5 per week, worked on Wednesday, Thursday, and Friday (full days on Thursday and Friday). During your training/induction period, you will be office-based. After completing training, you will primarily work from the office, with some home working arranged on a rota basis depending on service demands.

Main Responsibilities

• Provide high-level administrative support to Practitioners as part of the Business Support Team.
• Maintain children’s electronic records, create and record referrals, action step-up/step-down requests, transfer and close cases accurately, and input information into our system.
• Data cleanse and audit records to ensure accuracy for performance management.
• Coordinate administrative requirements following a child’s entry into care.
• Support Practitioners in using PowerBI.
• Provide on-the-job IT training and support across all IT systems.
• Produce high-quality Word documents.
• Serve statutory meetings by sending invitations, taking minutes, and distributing records within deadlines.
• Process daily financial transactions in accordance with regulations.

The Ideal Candidate

• GCSE English and Maths.
• IT Qualification (ECDL or equivalent).
• NVQ 3 in Business Administration.
• Good written and oral communication skills.
• Experience with Microsoft Office 365 and office-based information systems.
• The ability to work independently with minimal supervision.
• We are open to flexible working arrangements.

Interviews will be held on 22nd August 2025. If you don’t meet all requirements, we value transferable skills and experiences. For an informal chat, contact Tracy Egan at [e-mail].

Our recruitment process involves anonymising applications during shortlisting. Please complete your application fully, especially the supporting statement, to highlight your suitability for the role.

About Staffordshire County Council

We are committed to community spirit, ambition, and creating a supportive work environment that promotes work-life balance. Our values are at the core of our organization, shaped by staff feedback and best practices.

We offer various benefits and are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Staffordshire County Council is an equal opportunities and Disability Confident employer, offering guaranteed interviews for qualifying applications, including for care leavers.