Business Support Officer

Hilldale Housing; Greater Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming lives through tailored housing solutions. As a Business Support Officer, you'll play a vital role in supporting the Head of Property and Development, ensuring that regulatory returns are completed, and enhancing service delivery. This role offers the perfect blend of remote and in-office work, allowing you to maintain a healthy work-life balance while making a meaningful impact in the lives of those who need it most. If you're passionate about creating positive change and developing your career in a supportive environment, this opportunity is for you.

Benefits

Agile working

Contributory pension scheme

NHS top-up healthcare scheme

25 days annual leave

Life assurance

Occupational sick pay

Free on-site gym

Free parking

Unlimited tea and coffee

Qualifications

• Experience in administration supporting governance and strategic projects.
• Strong communication skills to connect with various stakeholders.

Responsibilities

• Ensure timely completion of regulatory and funder returns.
• Support the Senior Leadership Team with performance updates.

Skills

Administration

Organizational Skills

Communication Skills

Attention to Detail

Microsoft Office Suite

Education

Experience in Administration

Experience in Social Housing (desirable)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Job description

Are you ready to be part of a growing organisation that puts people first? At Hilldale Housing Association, we’re transforming lives through high-quality, tailored housing solutions for those who need them most.

About Us
Since our founding in 2009,Hilldale Housing Association (Hilldale)has grown from providing specialist accommodation in Wigan to supporting over 1,000 people across58 local authorities. As a registered provider since 2013, we specialise in bespoke housing solutions for individuals with complex needs, including learning disabilities and mental health challenges.

Our mission is clear:to provide homes for people who need support to live independently, offering stability and dignity in communities across the country.

We have an exciting opportunity to join us as a Business Support Officer, this is a brand new role so you will have a real opportunity to shape the role. You will report to and support our Head of Property and Development in their role to manage our existing properties and grow Hilldale to provide more homes to customers who need additional support.

You will be a key part of our team co-ordinating key projects, providing support within the business and working with external stakeholders including our tenants and our investors.

This is a flexible,agile working rolethat allows you to work3 days remotelyand2 days in our Salford office, giving you the perfect balance of autonomy and collaboration.

What You’ll Be Doing:

·Ensure that regulatory and funder returns are completed ahead of time and to a consistently high standard.

·Support the Senior Leadership Team to provide the Hilldale Board with real time updates across performance and key priorities including risk management and business strategies.

·Support the development and delivery of improved systems which improve our service delivery, performance and satisfaction.

·Support the development and delivery of a brand and communications strategy and manage in-bound communication through our online platforms.

·Be our business Lead on Data Protection and compliance with relevant protection laws by working across the business with others to ensure responsibilities are understood and best practises are in place.

What Makes This Role Stand Out?

At Hilldale, we don’t just focus on figures – we focus on people. Every action you take will directly contribute to the stability, independence, and well-being of our tenants. This is your chance to use your skills to create meaningful change while developing your career in a supportive, forward-thinking environment.

What We’re Looking For:
Someone with the passion and expertise to make a difference. Our ideal candidate will bring:

·Previous experience of working within an administration role that supports governance, strategic project and continuous improvement activities

·Excellent administration and organisation skills.

·The ability to create and manage processes, providing guidance and support to others to ensure compliance

·Excellent verbal and written communication skills, able to connect with people at all levels within the group and with external partners and customers.

·A high level of attention to detail, able to deliver to strict deadlines and manage conflicting priorities.

·Strong Microsoft package skills including Word, Excel, PowerPoint and SharePoint

·The ability to operate a ‘self-led’ approach to work, using own intuition to achieve objectives.

·Experience of working for a Registered Social Housing Provider or Property/Landlord business is desirable but not essential.

Why Choose Hilldale ?

We believe in looking after the people who look after others. That’s why we offer anexceptional benefits package:

·Agile working– balance your work and personal life with 3 days remote working each week.

·Contributory pension scheme– secure your future while making a difference today.

·NHS top-up healthcare scheme (WPA)– prioritise your health and well-being.

·25 days’ annual leave(increasing to 28 with service).

·Life assurance, occupational sick pay, and maternity pay schemes.

·Free on-site gym,parking, and unlimitedtea and coffeeto fuel your day.

Be Part of a Mission-Driven Team
At Hilldale, we’re proud of the work we do, and we’re looking for someone who shares our passion for making a positive impact. If you’re ready to use your skills to support vulnerable people, improve lives, and drive success, we’d love to hear from you.

How to Apply
Send your CV and a tailored covering letter demonstrating how you meet our requirements and what you’ll bring to the Hilldale team.

Don’t wait – apply today! Together, we can make a difference.