Business Support Officer

SOHL ASSOCIATES LIMITED; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A business support service provider is seeking a proactive administrator to provide high-quality support across the organization. The role includes managing data accuracy, supporting digitisation efforts, and maintaining IT systems. Ideal candidates will possess strong IT skills, administrative expertise, and effective communication abilities. Flexibility, resilience, and A-Level education or equivalent experience are essential. This position offers a full-time schedule in Greater London, with an engaging work environment.

Qualifications

• Ability to deliver efficient, effective administrative and business support.
• Strong IT skills with excellent use of systems, databases, and software packages.
• Diplomatic and professional communication with stakeholders.

Responsibilities

• Provide comprehensive business support including data processing and meeting organisation.
• Maintain and update IT systems and databases for data accuracy.
• Support the Digital Records Programme for digitisation of records.

Skills

Administrative support

IT skills

Word processing

Literacy and numeracy

Stakeholder communication

Problem-solving

Process improvement

Education

A-Level standard or equivalent experience

Job description

Job Purpose

To provide high-quality, professional, proactive business support across the organisation, enabling services to meet statutory and operational requirements. The role specifically supports the Digital Records Programme (DRP), ensuring accurate record baselines, data quality, and preparation for the digitisation of historic records. The postholder will work flexibly, maintain accurate information systems, and contribute to continuous service improvement in line with Lambeth’s values and working practices.

Key Responsibilities

• Provide comprehensive business support, including mailbox management, data processing, meeting organisation, note-taking, and general administrative duties.
• Maintain and update IT systems, databases, and records to ensure data accuracy, reliability, and compliance with statutory and organisational requirements.
• Support the Digital Records Programme by managing record baselines and preparing historic records for digitisation.
• Work flexibly across the service, managing a reactive workload, supporting project objectives, and contributing to continuous improvement of processes and systems.
• Build effective relationships with colleagues and stakeholders, maintain confidentiality, and ensure compliance with legislation, policies, and the council’s equality and customer-focused standards.

Skills and Qualifications Needed

• Ability to deliver efficient, effective administrative and business support.
• Strong IT skills with excellent use of systems, databases, and software packages.
• High-level word‑processing skills; able to draft routine correspondence.
• Excellent literacy and numeracy.
• Ability to understand others’ deadlines and work accordingly.
• Able to communicate diplomatically, professionally, and confidentially with internal and external stakeholders.
• Ability to work independently, using initiative and problem‑solving skills to deliver customer-focused support.
• Ability to identify process improvements and share recommendations with the wider team.
• Resilience when working with sensitive or challenging information.

Qualifications

Educated to A-Level standard or equivalent relevant experience.

Experience

• Experience operating office systems efficiently.
• Experience communicating effectively with colleagues, customers, and stakeholders at all levels.
• Experience working in a fast‑paced, customer-focused environment.

Other Requirements

• Ability to show flexibility, adaptability, and initiative.
• Ability to travel across Lambeth sites when required.

Additional Information

• Hours Per Week: 35.00
• Start Date: 26/01/2026
• End Date: 26/04/2026
• Start Time: 09:00
• End Time: 17:30