Business Support Officer

TN United Kingdom; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Business Support Officer to provide vital administrative support within the Social Care Support Team. This hybrid role offers the flexibility of remote work while ensuring effective operations for Adults and Children's Social Care. You will be responsible for organizing safeguarding meetings, managing client relationships, and maintaining compliance with data protection regulations. Join a dynamic team in a vital sector, where you can gain valuable experience and contribute to service improvement initiatives. If you are detail-oriented, possess excellent communication skills, and thrive in a supportive environment, this opportunity is perfect for you.

Benefits

Competitive Pay

Flexible Working

Dynamic Team Environment

Valuable Experience in Social Care

Qualifications

• Proven experience in business support or administrative roles, preferably in social care.
• Strong minute-taking skills for complex safeguarding meetings.

Responsibilities

• Organising and minuting safeguarding meetings in line with procedures.
• Handling Subject Access Requests, social care complaints, and recruitment support.
• Maintaining accurate data records and ensuring compliance with regulations.

Skills

Business Support Experience

Minute-taking Skills

Communication Skills

Data Protection Knowledge

Time Management

Tools

IT Systems

Databases

Job description

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Job Title: Business Support Officer
Location: Remote with 1+ day per week at Sutton Civic Offices
Pay Rate: £17 per hour
Contract: Temporary (14th April 2025 - 6th February 2026)
Hours: Full-time (36 hours per week)
Closing Date: 31st March 2025, 10:00 AM

About the Role:

We are looking for a Business Support Officer to join the London Borough of Sutton's Social Care Support Team. You will play a key role in delivering administrative support for Adults and Children's Social Care, ensuring smooth and effective operations.

This is a hybrid role, primarily remote, with attendance at the Civic Offices at least once a week (or more when required).

Key Responsibilities:

Organising and minuting safeguarding meetings in line with Sutton's Child and Adult Protection Procedures.
Coordinating statutory and complex meetings, ensuring deadlines are met.
Handling Subject Access Requests, social care complaints, and recruitment support.
Processing referrals, applications, correspondence, emails, and phone calls.
Maintaining accurate data records and ensuring compliance with data protection and confidentiality regulations.
Managing client relationships and providing excellent customer service.
Contributing to service improvement initiatives.

What You Need:

Proven experience in business support or administrative roles, preferably in a social care setting.
Strong minute-taking skills for complex safeguarding meetings.
Typing speed of 50+ WPM.
Proficiency in using IT systems and databases to manage workflows.
Excellent communication skills, both written and verbal.
Ability to work independently, manage time effectively, and prioritise workload.
Knowledge of data protection, confidentiality, and information governance.

Why Join Us?

Competitive pay of £17 per hour.
Opportunity to work with a dynamic team in a vital sector.
Hybrid working - work from home with flexibility.
Gain valuable experience in social care administration.