Business Support Officer

Richmond and Wandsworth Council; Greater London; On-site; GBP 29,000 - 45,000; Full time

Job summary

An established industry player is seeking an experienced Business Support Officer to enhance the efficiency of their Children's Services. In this pivotal role, you will provide essential support to a dynamic team, ensuring a high-quality service in a fast-paced environment. Your responsibilities will include managing inquiries, maintaining systems, and utilizing IT programs effectively. This role offers the chance to make a real difference in the lives of families in crisis while working in a supportive and flexible environment. If you're organized, detail-oriented, and thrive under pressure, this opportunity is perfect for you.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Experience in business support or administration with a focus on detail.
• Ability to handle sensitive inquiries calmly and effectively.

Responsibilities

• Provide efficient business support to the MASH service.
• Maintain filing systems and assist with new starter setups.

Skills

IT Systems Proficiency

Strong Communication Skills

Organizational Skills

Attention to Detail

Numeracy and Literacy

Teamwork

Ability to Work Independently

Job description

Business Support Officer
£29,562 -£44,147 per annum
Fixed Term: 1 Year with the possibility of extending
Full Time (36 Hours)
Wandsworth, London

Are you an experienced and organised Business Support or Administration professional with a keen eye for detail?

The Business Support service's vision is a simple one: to implement a robust, flexible and resilient business support service across Children's Services. In this key post within Wandsworth Children's Services, you will be responsible for providing efficient and effective business support to the MASH (Multi-Agency Safeguarding Hub) service working with families that are in acute crisis, so emotions often run high.

About the role

Reporting to the Business Support Team Manager, you will play a crucial role in the delivery of high-quality service by promoting a good working environment and assisting with emergency situations when required. You will be responsible for answering calls, dealing sensitively and helpfully with callers, maintaining filing systems, and setting up new starters on systems.

Additionally, the role involves confidently using IT systems and programs, accurately inputting data, and preparing correspondence in accordance with Council standards. Your manager will ensure that you get all the support, training and development you need to be able to successfully undertake your role.

Whilst primarily supporting a particular service, you will also be a team player in the wider team and have a flexible approach in helping other areas and at times may even be required to work elsewhere across the directorate.

Essential Qualifications, Skills and Experience

• Proficiency in using IT systems and programs.
• Strong communication and excellent organisation skills with the ability to pay attention to detail.
• Ability to deal sensitively, calmly and effectively with enquiries from a range of staff, partners and telephone or personal callers.
• Ability to work independently and as part of a team.
• Good levels of numeracy and literacy.
• Commitment to professional development and undertaking mandatory training as required.

If you meet the above criteria and want to join a fast-paced service working within tight timescales, and thrive on a challenge, then this could be the role for you!

Closing Date: 13th April 2025
Shortlisting Date: Week commencing 14th April 2025
Interview Date: Week commencing 21st April 2025

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.