Business Support Officer

North East Lincolnshire Council; England; Hybrid; GBP 20,000 - 30,000; Full time

Job description

Do you have a keen interest in building a career in Business Support? Are you excited to embrace a role that is both challenging and always evolving?

Are you passionate about delivering essential business support services across North East Lincolnshire? We are seeking dedicated individuals to fill two fixed term business support roles until 31/03/2026 within our Children's Services. Our ideal candidates are committed to upholding the highest standards for our customers, both within the organisation and externally.

If this sounds like you and you want to make a difference, apply now.

Our Vision:

A Centre of Excellence for Business Support, delivering a professional, high-quality service that is both visible and flexible for our customers.

Our Mission:

To work collaboratively with our stakeholders to provide a resilient, respected, customer focused service.

Our Objectives:

1. Provide high quality services to our customers.
2. Support our staff to achieve their full potential within their chosen career pathway.
3. Clear responsibilities and expectations between Business Support and our customers.
4. Implement performance management arrangements.
5. Promote our service and network to identify and secure new opportunities.

Your Role:

Our Business Support Officers are the essential pillars that support the day-to-day operations. They handle a variety of tasks, including Customer service, processing financial transactions such as invoices, raising orders, budget reconciliation, reception responsibilities, and minuting meetings. Their contributions are pivotal to the efficient and seamless operation of our services. The nature of the work is diverse and dynamic, establishing the foundation for critical services throughout the organisation.

We are expanding our teams across various services and are excited to connect with individuals who share our enthusiasm for contributing to this growth. If you're passionate about making an impact, we'd love to hear from you! This role involves supporting a large, dynamic team and offers the opportunity to work in various offices. You'll be providing vital support to a range of children's services.

Key Information:

This position will require you to work with sensitive and confidential information.

Applicants will work on a blended role profile where there could be a mixture of home/office-based working and may be asked to work from different sites - this will be dependent on the needs of the services we support.

Should you be successful in your application, we would be delighted to invite you to a recruitment event which will involve an interview and a practical exercise.

If you require any more information on the job role, please contact [e-mail]

Key Dates: Interview date: 28th April

We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

As part of your RewardNEL package: you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.

You will also have access to our exclusive RewardNEL platform.

This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.

NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.

Do you need support?

If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.

Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace

Get to know us better:

Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.

We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.