Business Support Officer

CEMP; East Devon; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company is seeking a Business Support Officer to assist in managing soft service contracts across nearly 300 sites. The role involves ensuring compliance with service agreements, supporting supplier coordination, and handling administrative tasks. Ideal candidates will have strong organizational and communication skills, and experience in a fast-paced environment. This position offers a competitive salary and flexible working opportunities.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Strong administrative and organizational skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Support contract management and supplier coordination.
• Track contractor performance against SLAs and standards.
• Assist with financial oversight and project coordination.

Skills

Organizational Skills

Communication

Stakeholder Management

Administrative Skills

Tools

Microsoft Office

Job description

Business Support Officer | 7940 | Fixed Term Contract until 30 April 2026 | 37 hours per week | £25,584 to £27,269 per annum (Scale E) | County Hall

The purpose of the Business Support Officer is to support the Soft Service Manager in ensuring that services from soft service contractors deliver against Service Level Agreements, Operational Procedures, and standards. These services are delivered across a portfolio of nearly 300 sites. This role also involves onboarding and offboarding existing and new suppliers. Soft FM includes contracts related to corporate cleaning, waste, security, catering, etc.

Are you an organized and proactive professional with a keen eye for detail? Do you thrive in a fast-paced environment and want to be part of a team ensuring high-quality facilities services across a large and diverse portfolio? If so, this Business Support Officer role could be the perfect opportunity for you!

As part of our Corporate Property Team, you'll work closely with the Soft Services Manager to ensure key services such as cleaning, security, waste management, and catering meet service level agreements (SLAs), standards, and operational procedures (SOPs). Your role will be crucial in managing suppliers, onboarding new contracts, and ensuring smooth service transitions across nearly 300 sites.

What You'll Be Doing

1. Supporting contract management, assisting in the mobilisation of new contracts and the demobilisation of existing ones.
2. Ensuring compliance by tracking contractor performance against SLAs and standards.
3. Supporting supplier coordination, onboarding, and offboarding.
4. Liaising with contractors, internal teams, and senior managers.
5. Managing administrative tasks such as emails, recording minutes, preparing reports, and maintaining key documentation.
6. Assisting with financial oversight, including invoice checks and contract compliance.
7. Supporting project coordination for the planning and rollout of new soft services across multiple locations.

What We're Looking For

• Strong administrative and organizational skills
• Excellent communication and stakeholder management abilities
• Ability to manage multiple priorities in a dynamic environment
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Some knowledge of soft FM services (cleaning, security, catering, etc.) is a plus

Benefits of Working for Norfolk County Council

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services, including physiotherapy and counselling
• Flexible working opportunities, including flexi-time, part-time, remote, and hybrid working
• Financial benefits such as employee discounts, Blue Light card, relocation expenses, and more
• Local Government Pension Scheme with employer contributions, life assurance, and dependants pensions

We promote a healthy work-life balance, and our technology platform supports remote collaboration. Good broadband connectivity is essential.

Before applying, we recommend reading the full Job Description and Person Specification, as well as our Terms and Conditions. Existing Norfolk County Council employees can apply via myOracle using their official email.

Closing date: Tuesday 27 May 2025 23:59