Business Support Officer

Transformation Unit; Dudley; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Supportive teams

Job summary

Black Country Healthcare NHS Foundation Trust is seeking a Business Support Officer to provide essential administrative support for the Lead Provider Programme. You will organise meetings, take minutes, raise purchase orders, and liaise with internal and external partners to ensure the programme runs smoothly.

You’ll work closely with Commissioning Teams and back office functions to collate information and produce documentation to a high standard.

Qualifications

• Educated to degree level or equivalent experience/relevant professional qualification

Responsibilities

• Organise meetings, take minutes and raise purchase orders for the Lead Provider Programme
• Liaise with internal and external partners to ensure smooth programme delivery
• Collaborate with Commissioning Teams and back office functions to collate information and produce high‑quality documentation
• Develop good stakeholder relationships while maintaining confidentiality

Education

Degree level or equivalent experience

Job description

Employer Black Country Healthcare NHS Foundation Trust Employer type NHS Site Trafalgar House Town Dudley Salary £28,392 - £31,157 Pa Salary period Yearly Closing 19/11/2026 18:00

Business Support Officer

NHS AfC: Band 4

Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton. We’re looking for people who care about others, take responsibility, treat people with respect and have the confidence to speak up and shape what comes next.

We’re focused on the future, with a clear Trust Strategy and our Best for the Black Country programme driving improvement across our services and communities.

What we do

• Adult and older adult mental health
• Children and young people’s mental health
• Specialist learning disability services
• Community healthcare for children, young people and families in Dudley

We’ve got real momentum. Clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.

Our culture is built around being compassionate, accountable, respectful and empowering each other - you’ll see this in how teams support patients and colleagues every day.
You’ll be looked after. Flexible working, family-friendly policies, supportive teams, proper wellbeing support and opportunities to learn and develop.

There’s room to grow. A wide range of services, space to try ideas and a voice that’s heard.

It’s a great place to live. Diverse communities, good transport links, strong schools and green space, with a lower cost of living than many city regions.

What it’s like to work here

You’ll join friendly, skilled teams who look out for each other. We plan together, share pressures and celebrate wins. You’ll be encouraged to take ownership, speak up and learn from experience. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate.

Who we are

We’re 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you’re interested in the role but don’t meet every requirement, please apply — we value potential, different perspectives and people who want to grow.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Black Country Healthcare NHS Foundation Trust is proud to support the Armed Forces Covenant. We welcome applications from veterans, reservists, service leavers, military spouses and members of the wider Armed Forces community. We recognise the valuable skills, experience and attributes developed through military service and are committed to supporting the Armed Forces community in their careers.

Job overview

As a Business Support Officer at Black Country Healthcare Foundation Trust, you'll be providing essential administrative support for the successful delivery of the Lead Provider Programme.

You'll be responsible for organising meetings, taking minutes, raising purchase orders, and liaising with internal and external partners to ensure the programme runs smoothly. You'll be working closely with the various Commissioning Teams and back office functions to collate information and produce documentation to a high standard.

This is an exciting opportunity to play an important role in the delivery of a crucial programme.

Main duties of the job

As a Business Support Officer, you'll be responsible for providing administrative support to the Transformation & Integration Hub, including organising meetings, taking minutes, and producing documentation. You'll be working independently and exercising control over your workload, while also seeking advice and assistance from senior staff when necessary. You'll need to develop good relationships with stakeholders, partners, and providers, ensuring confidentiality is maintained at all times. You'll also be responsible for packages of care on our Access Adam system.

Working for our organisation

As a Business Support Officer, you'll be responsible for providing administrative support to the Transformation & Integration Hub, including organising meetings, taking minutes, and producing documentation. You'll be working independently and exercising control over your workload, while also seeking advice and assistance from senior staff when necessary. You'll need to develop good relationships with stakeholders, partners, and providers, ensuring confidentiality is maintained at all times. You'll also be responsible for packages of care on our Access Adam system.

Detailed job description and main responsibilities

As a Business Support Officer, you'll be responsible for providing administrative support to the Transformation & Integration Hub, including organising meetings, taking minutes, and producing documentation. You'll be working independently and exercising control over your workload, while also seeking advice and assistance from senior staff when necessary. You'll need to develop good relationships with stakeholders, partners, and providers, ensuring confidentiality is maintained at all times. You'll also be responsible for packages of care on our Access Adam system.

Person specification

Shortlisting

• Educated to degree level or equivalent experience/relevant professional qualification

Pay and contracts

Most NHS roles are paid under NHS Agenda for Change. With us, your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments.

Medical and Very Senior Manager roles follow separate national pay frameworks, not Agenda for Change. Details are provided in each advert and during recruitment.

Standards and checks

• Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don’t have it yet, we’ll support you to complete it in post.
• Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won’t automatically prevent employment - we consider the role and individual circumstances.
• We are an equal opportunities employer, offer flexible working, and are a smoke-free Trust.

Inclusion, equality and adjustments

• We are an equal opportunities employer and are committed to creating an environment where everyone is treated with dignity, feels respected and is able to thrive.
• We are an anti-racist, disability-inclusive and LGBTQ+-inclusive Trust.
• We welcome applications from under-represented groups and people with lived experience relevant to our services.
• Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met, and you can ask for reasonable adjustments at any stage.

Our culture and values

• Best for the Black Country is our improvement journey. Our values Compassionate, Accountable, Respectful and Empowered guide how we work every day.
• Taking time to understand people and respond with kindness
• Being open and taking responsibility for our actions
• Listening and valuing different perspectives
• Supporting each other to speak up, improve and make a difference

You’ll see this in how teams work together and in the impact you can have on local people.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.