Business Support Officer

Kent County Council; Dover; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking council as a Business Support Officer, where your organisational skills and proactive attitude will contribute to enhancing adult social care services. In this dynamic role, you'll advocate for clients, coordinate recruitment, and maintain financial processes, all while working in a supportive and collaborative environment. With opportunities for growth and a commitment to inclusivity, this is a chance to make a meaningful impact in your community. If you're ready for exciting challenges and a rewarding career, we want to hear from you!

Benefits

Generous pension scheme

Minimum 27/29 days annual leave

Kent Rewards scheme

Cycle2Work scheme

Qualifications

• Proven experience in business support or administration roles.
• Strong communication and organisational skills.

Responsibilities

• Advocate for clients and resolve queries effectively.
• Coordinate recruitment processes and support staff inductions.

Skills

Business Support

Administration

Organisational Skills

Communication Skills

Problem-Solving

Microsoft Office

Education

Experience in Business Support or Administration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you an organised, proactive, and driven professional looking for a new challenge? Do you thrive in fast-paced environments, enjoy problem-solving, and have a knack for keeping things running smoothly? If so, we want you to be part of our friendly team.

At Kent County Council, we believe in fostering a culture of collaboration, innovation, and excellence. We are searching for Business Support Officers who will play a pivotal role in helping our organisation operate efficiently and effectively.

You will be joining the newly formed Adult Social Care & Health Business Support Division, which has around 300 business support professionals that deliver support to our front-line services empowering our residents to live their lives the way they want to.

We believe the importance of supporting people to be involved in everyday activities, make choices and feel part of their communities, or not, as anyone has the right to do, in a way that suits them.

What you’ll be doing

You will:

• Advocate for our clients and champion adult social care and health, acting as a point of contact; assessing and resolving telephone queries, mailbox monitoring and production and distribution of correspondence and documentation.
• Coordinate the recruitment process for new staff and support staff inductions.
• Coordinate a range of meetings, including production of agendas, taking and producing minutes.
• Maintain financial processes, including preparing invoices, investigating queries and ensuring financial records are accurate.
• Data entry into a range of systems, resolution of queries and input into development of monitoring processes.

This is to give you a flavour of what you will be doing. We are a wide-ranging division, with opportunities to get involved in lots more.

Why you’ll love working with us

• A collaborative culture – we believe in team work, and you’ll have the opportunity to work with departments across the Council, making a meaningful difference every day.
• Room to grow – whether you’re looking to build on your existing skills or take on new challenges, we offer plenty of opportunities for growth and development.
• Exciting challenges – each day brings new challenges and opportunities to problem-solve, innovate, and make a difference in our fast-paced environment.
• Supportive environment – we’re a friendly, dynamic, and inclusive team that values everyone’s contribution.
• Great employee benefits – from a generous contributory pension scheme and minimum of [27/29] days annual leave, plus bank holidays to the Kent Rewards scheme which provides discounts from over 1,200 national and local retailers and Cycle2Work scheme.

What you’ll bring

• Proven experience in business support, administration, or a similar role.
• Excellent organisational and multitasking skills.
• Strong communication abilities, both written and verbal.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and other office software.
• Ability to work independently and as part of a team, with a proactive attitude and a passion for problem-solving.
• A positive, can-do mindset with a commitment to delivering high quality work.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

For further information on this role, please contact:

Amy Miller, Senior Business Support Lead ([e-mail])

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.