Business Support Officer

London Borough of Richmond upon Thames; City Of London; Hybrid; GBP 35,000 - 46,000; Full time

Job summary

A local council in London is seeking a Senior Business Support Officer to manage a small team providing comprehensive administrative support. This role involves budget tracking, document management, and ensuring efficient service delivery. Candidates should have strong management skills and proficiency in Microsoft Office. The job offers a salary range of £35,391 - £45,564 per annum and promotes a hybrid working model.

Benefits

40 days annual leave

Generous pension plan

Flexible working options

Qualifications

• Proven experience in staff management.
• Sound knowledge and experience of Microsoft Office.
• Strong communicator with the ability to interact with various stakeholders.

Responsibilities

• Manage a small team of Business Support Officers.
• Oversee service inboxes and inquiries.
• Track financial transactions and budget forecasting.

Skills

Staff management

Microsoft Office proficiency

Communication skills

Planning and prioritization

Job description

Overview

Senior Business Support Officer – £35,391 - £45,564 per annum. Permanent. Full Time (36 hours). Location: Wandsworth, London. Hybrid working (at least 1 day per week in office).

Are you an experienced Senior Business Support or Administration professional looking for a new challenge? We have an exciting opportunity for an experienced Business Support Officer to join our Children's Services Business Support service, providing support with invoicing, budget monitoring, training and purchasing to our Schools and Community Psychology Service (SCPS) and the SEND and Inclusion services.

You will be responsible for managing a small team of 3 Business Support Officers who provide various admin support such as inbox monitoring, meeting support and data entry for the above-mentioned teams. You will also have full staff responsibility, including supervision, mentoring, task allocations and onboarding of new staff members. You will work collaboratively with other teams and demonstrate flexibility by supporting other services as required to provide cover.

About The Role

• Collaboration: You will liaise with Service Leads and the services you support daily to ensure robust support is in place including capacity and service requests.
• Document Management: Manage SharePoint folders and filing systems, ensuring accurate document uploads as well as provide data analysis for the supported services.
• Inbox Management: Oversee several service inboxes and the handling of service inquiries promptly and effectively.
• Referrals: Develop and manage systems to track SCPS work allocations. Oversee the processing referrals into the service, maintaining an efficient tracking database.
• Financial Duties: You will be responsible for budget forecasting, tracking financial transactions and follow-up where required.

Essential Qualifications, Skills And Experience

• Proven experience in staff management with the ability to work on their own initiative and provide cover to the Team Manager during their absence.
• Sound knowledge and experience of Microsoft Office (all elements) and an ability to provide some IT support and advice to new team members.
• An understanding of the importance of GDPR, confidentiality and understanding of safeguarding Children and Young People.
• Willingness to learn other team members areas of work to be able to cover other areas as deemed necessary by the line manager.
• Strong communicator who can communicate effectively with senior council officers, health professionals, partner agencies and service users independently.
• Ability to deal with competing demands through planning and prioritisation to meet deadlines.

If you meet the above criteria and would like to join a team of professionals who thrive on providing efficient business support services to crucial service areas, we encourage you to apply for this opportunity.

For an informal conversation about the role, please contact Michelle Fearon at

Closing Date: 12 October 2025

Shortlisting Date: w/c 13 October 2025

Interview Date: w/c 20 October 2025

Test: Data Entry test

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils

Attached documents

• Anonymised Application Guide for Candidates.pdf
• Senior Business Support Officer - Job Profile.pdf

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Salary £35,391 - £45,564 per annum

Frequency Annual

Job Reference randw/TP/14896/8651

Contract Type Permanent - Full Time (36 hours)

Closing Date 12 October, 2025

Job Category Administration / Clerical / Secretarial

Business Unit CSD - Business Resources

Location Wandsworth, London, United Kingdom

Posted on 29 September, 2025

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