Business Support Officer

London Borough of Lambeth; City Of London; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

A local government authority in London is seeking a Business Support Officer to provide comprehensive administrative support. The successful candidate will manage IT systems, maintain records, and assist service users across departments. This role offers a competitive salary and the opportunity for hybrid working, alongside generous leave and benefits.

Benefits

Generous annual leave entitlement

Membership in the Local Government Pension Scheme

Learning and development opportunities

Qualifications

• Experience in business support and administrative roles.
• Ability to manage a demanding workload effectively.
• Proficient in using IT systems and databases.

Responsibilities

• Provide comprehensive business support services.
• Maintain IT systems and ensure records are up to date.
• Work flexibly to support service users.

Skills

Mailbox management

Finance processing

Data management

IT systems maintenance

Tools

Power BI

Spreadsheets

Job description

Job Description

Business Support Officer, Full time/Permanent, £37,509pa rising in annual increments to £38,637pa incl. LW

About Us: It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence.

About the Borough: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London.

About the Team: The team consists of 5 other members all working for the ‘Corporate Parenting Service’. The team is responsible to assist both the ‘Children Looked After Team’ and the ‘16+ Service’, as support is provided across service.

About the Role:

• Provide comprehensive business support service as required, duties will include mailbox management, Minute Taking, Finance processing, Inputting, Storing and Archiving of data, Managing Trackers and Caseload Management.
• Maintain IT systems, including local and corporate IT systems, Spreadsheets, working with Databases and Power Bi to be able to produce appropriate outputs, e.g. reports.
• Update IT systems to ensure that individual records are up to date with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable.
• To work flexibly across the service, working on a range of activity to provide proactive support to service users.
• To manage a demanding workload in a responsive way to assist the Business Support Team Leader to meet key objectives and external regulatory requirements.
• To ensure the professional delivery of established business processes such as database management to support the organisation.
• To work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
• Embrace new technology to support service users, to ensure that the level of support offered is flexible and in line with Lambeth’s ways of working.
• To work methodically to prioritise work and meet deadlines.
• Use innovative and imaginative thinking to improve service delivery.
• In an emergency situation, work can be amended from Business As Usual (BAU) to assisting with the situation that has arisen.
• Undertake other duties appropriate to the post that may reasonably be required from time to time.

Benefits:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.
• Membership in the Local Government Pension Scheme.
• Hybrid Working.
• Employee Assistance Programme.
• Occupational Sick Pay based on length of service.
• Discounts at local restaurants.
• Discount at our Active Lambeth Gyms.
• Learning and Development opportunities, including Apprenticeships.
• Cycle to Work Scheme.
• Secure Bike Storage facilities at our Town Hall and Civic Centre.
• Trade Union Membership.

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.

We actively support applications from Lambeth Care Leavers. Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.