Business Support Officer

Coyles; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government client is seeking a proactive Business Support Officer to join their Enforcement Team in London. This key role involves providing administrative support to Enforcement Agents, handling queries, and ensuring compliance with GDPR. Ideal candidates will have experience in revenues enforcement and strong IT capabilities, particularly in Microsoft Office. Apply with your CV to Lee-Jaun at Coyle Personnel Ltd.

Qualifications

• Proven experience in a revenues enforcement or debt recovery administrative role.
• Working knowledge of Taking Control of Goods regulations, Business Rates, and Council Tax.
• Experience dealing with challenging customers and working under pressure.

Responsibilities

• Provide professional day-to-day administrative support to the Enforcement Agents.
• Act as the first point of contact for enforcement-related queries.
• Handle and process payments, maintain receipts, update accounts and records.

Skills

Excellent verbal and written communication skills

Strong IT skills

Organised and methodical

Ability to work independently

Strong attention to detail

Tools

Microsoft Office

Job description

Overview: One of my local government clients is seeking a proactive and detail-oriented Business Support Officer to join their Enforcement Team. This is a key administrative role within the Revenues department, supporting the effective and lawful recovery of public funds through efficient back-office operations.

Key Responsibilities:

• Provide professional day-to-day administrative support to the Enforcement Agents
• Act as the first point of contact for enforcement-related queries (phone, email, post)
• Handle and process payments, maintain receipts, update accounts and records
• Liaise with internal departments, contractors, and external agencies
• Maintain data quality, meet audit standards, and ensure compliance with GDPR
• Track enforcement activity, issue communications, and escalate complaints when necessary
• Support fair and consistent service delivery aligned with Council policies

Person Specification:

Knowledge & Experience:

• Proven experience in a revenues enforcement or debt recovery administrative role
• Working knowledge of Taking Control of Goods regulations, Business Rates, Council Tax, and other enforcement mechanisms
• Experience dealing with challenging customers and working under pressure
• Ability to manage sensitive and confidential information effectively

Skills & Abilities:

• Excellent verbal and written communication skills
• Strong IT skills, particularly in Microsoft Office and internal databases
• Organised, methodical, and capable of prioritising workload
• Able to work independently and within a team environment
• Strong attention to detail and commitment to high service standards

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd