Business Support Manager - Banking Operations, BCB

LLOYDS BANKING GROUP; City of Edinburgh; Hybrid; GBP 59,000 - 73,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Business Support Manager, der umfassende Unterstützung für das Banking Operations Team bietet. In dieser spannenden Rolle werden Sie die Möglichkeit haben, Veränderungen zu leiten und die Mitarbeitererfahrung zu verbessern. Sie werden mit Führungskräften zusammenarbeiten, um strategische Ziele zu erreichen und die Kundenbedürfnisse zu erfüllen. Profitieren Sie von flexiblen Arbeitsmöglichkeiten und einer Vielzahl von Vorteilen, während Sie in einem dynamischen Umfeld arbeiten, das Vielfalt und Inklusion schätzt. Wenn Sie ein kreativer Denker mit starken Kommunikationsfähigkeiten sind, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Pensionsbeiträge bis zu 15%

Jährlicher Leistungsbonus

Aktienprogramme mit kostenlosen Aktien

Flexible Vorteile wie Rabatte

30 Tage Urlaub plus Feiertage

Initiativen für das Wohlbefinden

Elternzeitregelungen

Qualifications

• Erfahrung im Finanzdienstleistungssektor ist von Vorteil.
• Erfahrung in der Unterstützung von Geschäftsprozessen oder ähnlichen Rollen.

Responsibilities

• Leitung von Veränderungsprojekten zur Erreichung von Zielen.
• Überwachung der Einhaltung von Richtlinien und Prozessen.
• Aufbau von Beziehungen zu verschiedenen Stakeholdern.

Skills

Kommunikationsfähigkeiten

Beziehungsmanagement

Organisationsfähigkeiten

Kreatives Denken

Job description

Job Description

End date: Sunday 18 May 2025

Salary range: £59,000 - £73,000

We support agile working: Click here for more information on agile working options.

Agile Working Options: Job Share; Hybrid Working

Job Title and Location

Job Title: Business Support Manager - Banking Operations, BCB

Locations: Edinburgh, Glasgow, Birmingham

Hours: Full-Time

Working Pattern: Our work style is hybrid, involving at least two days per week at one of our office sites

About This Opportunity

We have a fantastic new opportunity as a Business Support Manager in our Bank Operations team. You'll provide comprehensive business support to the Banking Operations Managing Director and Senior Leadership Team to achieve business objectives.

We’re seeking a strong communicator with keen attention to detail who can work creatively and independently at pace across our organisation. This is an influential role that will give you the chance to make a tangible and valuable contribution to our teams and in turn to our customers. You'll thrive in a customer and colleague-focused business, be naturally proactive, and play a leading role in our performance and culture evolution.

Banking Operations is a key part of the Business & Commercial Banking (BCB) Chief Operating Office and also supports our Corporate & Institutional Banking (CIB) division.

Our teams set up and service banking products for a wide range of customers, from sole traders to large financial institutions. We are undergoing significant change to improve our processes, services, operating model, and staff skills to support future customer needs. We have a substantial transformational agenda to modernise customer service, offering you the chance to learn and develop while supporting leadership.

Core Responsibilities

• Support or lead change projects, coordinating plans and resources to meet goals within time, cost, and quality parameters.
• Oversee compliance with policies and processes, including financial targets, conduct, governance, and produce reports for decision-making.
• Shape and enhance the colleague experience through communications, site visits, feedback, induction packs, presentations, and talent planning.
• Coordinate property matters, represent the business in relevant forums, and engage with partners on hybrid and future working strategies.
• Identify, evaluate, and mitigate risks, ensuring adherence to policies and regulations.
• Build relationships across BCB, CIB, and wider groups.
• Provide guidance and advice to influence business decisions, understanding their implications.

Candidate Requirements

• Excellent communicator and relationship builder.
• Resilient in a dynamic environment.
• Discreet, trusted advisor with confidence and sound judgment.
• Strong organizational skills, able to handle ambiguity and multiple priorities.
• Excellent written and presentation skills, able to simplify data for different audiences.
• Creative thinker with new ideas and approaches.

Preferred Experience

• Experience in Financial Services.
• Experience in business support or similar roles.
• Proven senior stakeholder management skills.

Our Commitment and Benefits

We value diversity and inclusivity, offering flexible work arrangements, workplace adjustments, and supporting disability inclusion. We are a Disability Confident Leader, ensuring fair recruitment practices for applicants with disabilities.

Benefits include:

• Up to 15% pension contribution
• Annual performance bonus
• Share schemes including free shares
• Flexible benefits such as discounts
• 30 days holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

This is a unique opportunity to shape your future and ours. Join us and grow with purpose.