Business Support Manager

Hestia; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job description

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in…

To manage the day to day running of the CEO's office. Reporting to the Head of CEO's Office, this role will provide proactive organisational and administrative support, develop and manage reporting systems and processes, coordinate effective flow of communications and execute projects as agreed.

A day in this role looks like…

As a Business Support Manager at Hestia, you will play a crucial role in our CEO's Office. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are:

1. Develop and improve management reporting systems, ensuring timely and accurate information is provided, including identifying early warning signs for goals not being met.
2. Support the Head of the CEO's Office by drafting briefing documents, handling internal and external communications, and maintaining governance records.
3. Manage communication flow within the CEO's office, oversee the Executive Office Coordinator, and ensure effective internal operations.
4. Conduct research, represent Hestia in external engagements, and manage the preparation of meeting papers and minutes.
5. Oversee financial documentation, manage the CEO Office's budget, and track delivery of tasks to meet performance targets.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

Minimum Requirements:

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

1. Minimum 5 years' experience in office management in a complex organization.
2. Line management experience.
3. Excellent interpersonal skills with confidence and ability to interact and influence with tact at all levels of the organisation.
4. A high level of written communication.
5. Proactive problem solver.
6. Able to multi-task and deliver to consistently high standards in a fast-paced environment.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.