Business Support Manager

East of England Ambulance Service; Royston; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A regional emergency services provider in the UK is seeking a Band 7 Business Support Manager to enhance operational efficiency within its Emergency Operations Centre. This dynamic role requires excellent leadership and analytical skills, focusing on governance and performance metrics. Candidates should possess a postgraduate qualification and relevant experience in management, with a strong emphasis on supporting change processes. An agile, hybrid working arrangement is expected, with attendance at multiple sites.

Benefits

Employee benefits

Agile working model

Supportive work environment

Qualifications

• Experience in Project Management, Financial Management or Supporting Change Management processes.
• Ability to prepare concise communications and reports.
• Ability to handle conflicting material from multiple sources.

Responsibilities

• Support the Deputy Director of the Emergency Operations Centre.
• Drive key performance metrics and governance processes.
• Manage interactions efficiently on behalf of the Deputy Director.

Skills

Leadership

Analytical thinking

Communication

Time management

Education

Postgraduate Level in relevant subject

Job description

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EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

-Great employee benefits:

-Our equality networks:

-Our vision & values:

Before you apply, please visit our how to apply page for full guidance:

Job overview

Are you a dynamic and results-driven leader with a passion for service delivery, continuous improvement, and operational excellence? EEAST is seeking an exceptional Band 7 Business Support Manager (BSM) to join our team on a 6 month secondment – The role is part of the Business Support Unit for the COO office, and reports into the Senior Executive Support Manager. For this secondment a focus on the Emergency Operations Centre (EOC) is required.

As a BSM, you will play a pivotal role in supporting the delivery of safe, effective, and high-performing emergency services. You will work alongside senior leaders to drive key performance metrics, embed governance processes, and ensure the efficient use of resources across your portfolio.

Agile working will be required- Hybrid role, expected to attend the 3 EOC sites and Melbourn HQ regularly.

Main duties of the job

This role reports directly to the Senior Executive Support Manager (Senior ESM) and is responsible for providing high-level administrative and office management support to the Deputy Director of the Emergency Operations Centre (EOC). While the day-to-day support will focus on the Deputy Director, the post holder’s work will be directed, managed, and overseen by the Senior ESM, ensuring consistency and alignment with wider executive support standards and priorities across the organisation.

The role is instrumental in supporting the effectiveness of the Deputy Director, contributing to the smooth running of the EOC, and assisting with work across the broader Operations portfolio as needed.

Provide proactive, professional, and responsive administrative support to the Deputy Director of the EOC, enabling effective time and workload management.

Work under the direction and oversight of the Senior Executive Support Manager, who will provide tasking, prioritisation, and ongoing guidance.

Maintain strong working knowledge of the wider Operations portfolio beyond the EOC, in order to provide flexible and informed support when required.

Act as a point of contact on behalf of the Deputy Director, ensuring all internal and external interactions are handled efficiently, diplomatically, and with discretion.

Working for our organisation

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person specification

Qualifications

• Educated to Postgraduate Level in relevant subject, ie Business Management, or equivalent level of experience of working at a similar level in specialist area.
• Further training or significant experience in Project Management, Financial Management or Supporting Change Management processes.

Experience

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Experience and understanding of evaluating and measuring the performance of health services.

Management Skills

• Ability to prepare and produce concise yet insightful communications and reports for dissemination to senior stakeholders, and a broad range of stakeholders, as required.
• Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.

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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on theCheck if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.