Business Support Manager

AVS Newcastle ltd; Paisley; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A humanitarian organisation based in Paisley is seeking a Business Support Manager to lead a small team in delivering high-quality administrative support. The ideal candidate will have strong organisational skills, experience in managing teams, and proficiency in Microsoft 365 applications. This role offers flexible working arrangements and significant employee benefits, including generous leave and wellbeing support.

Benefits

Flexible working: remote and hybrid working options

36 days annual leave plus extra days option

Pension scheme up to 6% contributory

Learning and Development opportunities

Employee discounts

Wellbeing support

Cycle2Work scheme

Qualifications

• Experience managing people and processes to meet service delivery goals.
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft 365 applications.
• Track record of providing administrative support to senior managers.
• Commitment to inclusive practice and ability to travel.

Responsibilities

• Leading a small team to deliver effective administrative support.
• Managing incoming tasks and setting priorities.
• Supporting the Director with diary management.
• Coordinating meetings and events.
• Overseeing compliance with internal processes.
• Collaborating with colleagues across the UK.

Skills

Experience managing people and processes

Strong organisational skills

Excellent communication skills

Proficiency in Microsoft 365

Problem-solving

Job description

Location: Paisley, Scotland (Hybrid)
Salary: £31,770 to £33,972 per annum
Hours: 35 per week
Contract: Permanent

Are you a natural organiser who thrives on empowering teams and streamlining operations? Could your leadership and planning skills help drive meaningful change in a humanitarian organisation? Ready to make a real impact by supporting services that respond to crises across the UK?

As Business Support Manager, you'll lead a small team to deliver high-quality administrative support. Working closely with service leaders and the Director, you'll ensure that business support is responsive, efficient and aligned with organisational priorities. From managing workflows and coordinating meetings to overseeing compliance and supporting strategic projects, this role is central to enabling smooth operations. You'll also provide confidential PA support to the Director, helping to maximise their time and effectiveness.

Collaboration is key, and you'll be part of a national network of Business Support Managers, sharing best practice and contributing to continuous improvement. This is a role for someone who is dynamic, inclusive and compassionate, with a strong sense of purpose and a commitment to supporting others.

What will a day in the life of a Business Support Manager involve?

• Leading a small team to deliver timely and effective administrative support across services.
• Managing incoming tasks, setting priorities and ensuring service levels are met or exceeded.
• Supporting the Director with diary management, travel arrangements and confidential communications.
• Coordinating meetings and events, including minute-taking and follow-up actions.
• Overseeing compliance with internal processes and systems, and identifying areas for improvement.
• Collaborating with colleagues across the UK to share best practice and drive innovation.

To be a successful Business Support Manager, what will you need?

• Experience managing people and processes to meet service delivery goals.
• Strong organisational and time management skills, with the ability to juggle competing priorities.
• Excellent communication skills, both written and verbal, with a proactive approach to problem-solving.
• Proficiency in Microsoft 365 applications including Outlook, Excel, Word, PowerPoint and Teams.
• A track record of providing administrative support to senior managers in a busy environment.
• A commitment to inclusive practice and the ability to travel across the Region or Devolved Nation.

Interested? The closing date for applications is 23.59 on Friday 17th October 2025. Interviews commencing 24th October in Paisley.

In Return For Your Commitment And Expertise, You'll Get

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders