Business Support Manager

LEWISHAM AND GREENWICH NHS TRUST; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A community-focused healthcare provider in London seeks a Business Manager to oversee the Transfer of Care Hub operations. You will coordinate activities, track performance metrics, and lead multidisciplinary collaboration. The ideal candidate has a healthcare management degree or equivalent experience, with strong skills in data analysis and performance reporting. Join us in delivering exceptional care to our local community. This role offers competitive benefits and the chance to work in a dynamic, supportive environment.

Benefits

Competitive salary

Supportive team environment

Diversity and inclusion initiatives

Qualifications

• Experience working in NHS or integrated care.
• Demonstrated ability to lead multi-agency meetings.
• Strong understanding of discharge pathways and NHS performance targets.

Responsibilities

• Coordinate daily operations of the Transfer of Care Hub.
• Lead on reporting of discharge-related performance metrics.
• Provide administrative support for daily and weekly forums.

Skills

Data analysis

Performance reporting

Project management

Communication

Collaboration

Education

Degree-level qualification in healthcare management or equivalent experience

Tools

MS Office

Data visualization tools

Job description

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

The Business Manager plays a vital role in the successful daily running and ongoing development of the Transfer of Care Hub (ToCH) based at Queen Elizabeth Hospital and operating across multiple organisations, including Lewisham and Greenwich NHS Trust, Royal Borough of Greenwich, and London Borough of Bexley.

As a central point of business leadership, the post holder will:

• Manage the business coordination, governance, data, and performance functions of the ToCH.
• Support multi-agency teams to ensure safe, efficient, and person-centred discharge across Pathways 1, 2 and 3.
• Ensure data and information systems accurately reflect operational practice, guiding planning, decisions, and compliance.
• Act as a key interface across health, social care, and third sector partners for discharge performance reporting, information management, risk tracking, and team coordination.

This role is essential in supporting ToCH operations, helping to ensure delivery against local and national targets, and embedding a consistent and sustainable culture of system integration and improvement.

Main duties of the job

Key Result Areas & Performance:

1. Business Operations and Coordination

• Coordinate the daily operations of the ToCH, ensuring business continuity and effective multidisciplinary collaboration.
• Maintain an up-to-date operational calendar (e.g., daily huddles, board rounds, escalation forums).
• Manage internal workflows, including handovers, task allocation, action trackers and operating procedures.
• Ensure timely implementation and version control of ToCH standard operating procedures (SOPs), forms and documentation.

2. Performance Monitoring and Analytics

• Lead on the collation, interpretation, and presentation of discharge-related performance metrics:

• • Criteria to Reside
  • Pathway Utilisation (P1, P2, P3)
  • Length of Stay (LoS)
  • Delayed discharges and reasons
  • SITREP reporting and statutory returns

• Develop and maintain high-quality dashboards and data visualisations for internal and external stakeholders.
• Act as ToCH's lead liaison for data intelligence teams across LGT, Local Authorities, and ICS.
• Undertake ad hoc data analysis to support operational decision-making, winter planning, and business cases.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

1. Meeting and Governance Support

• Provide full administrative and governance support to daily and weekly discharge forums:

• • Daily ToCH huddles
  • Weekly system escalation meetings
  • Monthly ToCH Improvement Working Group
  • Bi-borough operational discharge coordination

• Prepare agendas, circulate papers, record accurate minutes, and follow up on actions.
• Support the maintenance of a ToCH governance framework, including document repositories and role descriptions.

Person specification

Essential

Essential criteria

• Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings
• Experience in performance reporting, data analysis and dashboard maintenance Experience in business management or operational support within a clinical or system-facing team Demonstrated ability to lead and deliver projects or service improvement initiatives Experience supporting or managing multi-agency meetings (agendas, minutes, actions) Experience line managing or supervising administrative or coordination staff Experience writing business cases, SOPs, or guidance documents
• Strong understanding of discharge pathways (P1-P3), Home First and Criteria to Reside Knowledge of NHS performance targets, dashboards (e.g. UEC), and statutory returns (e.g. SITREP) Understanding of partnership working across health, social care and the voluntary sector Understanding of National Delay Reason Codes Familiarity with financial governance and budget tracking procedures in the public sector
• High proficiency in MS Office (Excel, PowerPoint, Outlook, Teams) and data visualisation tools Excellent written communication skills - reports, minutes, performance summaries Confident verbal communicator able to engage with internal and external stakeholders Ability to plan, prioritise and deliver multiple operational workstreams in a busy environment Strong analytical skills - able to identify trends, risks, and areas for improvement using data Ability to maintain discretion and confidentiality with patient and operational information
• Highly organised, proactive and solutions-focused Collaborative and flexible working style; committed to supporting multidisciplinary working Emotionally resilient and able to work in a pressured and dynamic environment Positive and supportive team leader who empowers others and values diversity

Desirable criteria

• Project or performance management qualification (e.g. PRINCE2, Lean, QI)
• Experience using EPR systems, patient trackers or local discharge databases

Desirable

Essential criteria

• Degree-level qualification or equivalent experience in healthcare management, business, data, or public administration Evidence of continuous professional development (CPD) Experience working in NHS, Local Authority or Integrated Care settings

Desirable criteria

• Project or performance management qualification (e.g. PRINCE2, Lean, QI)
• Experience using EPR systems, patient trackers or local discharge databases

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download

• Job Description and Candidate Information Pack (PDF, 367.0KB)
• Working at LGT (PDF, 4.2MB)
• Visa and Certificate of Sponsorship Information for Applicants (PDF, 3.8MB)
• Candidate Guidance on the use of AI (PDF, 3.8MB)
• Candidates Guidance on Applying (PDF, 175.2KB)