Business Support Manager

dunnhumby; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading company in Customer Data Science is seeking a Business Support Manager to enhance executive operations and support the CEO. This role involves overseeing the Executive Assistant function, improving systems, and facilitating leadership initiatives. The ideal candidate will have extensive experience in team management and a strategic mindset, contributing to the company's mission of putting the customer first.

Benefits

Flexible working hours

Birthday off

Investment in cutting-edge technology

Qualifications

• Extensive experience managing a team of Executive Assistants or support staff.
• Demonstrated success in improving systems and processes in a fast-paced, complex environment.
• Proven track record supporting senior leadership.

Responsibilities

• Oversee and manage the EA function to improve performance.
• Act as a strategic partner to the CEO, supporting key business initiatives.
• Facilitate leadership forums and executive meetings.

Skills

Team Management

Process Improvement

Strategic Thinking

Stakeholder Management

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Business Support Manager to join our Corporate team!

This high-impact role will support our senior leadership team by managing the Executive Assistant (EA) function, driving improvements in executive operations. Despite reporting into the People function, this role involves working closely with the CEO to ensure strategic goals are executed with clarity and efficiency.

What you’ll be working on

• Oversee and manage the EA function to improve performance, consistency, and structure across the business.
• Act as a strategic partner to the CEO, supporting key business initiatives and helping to drive organisational alignment.
• Facilitate leadership forums and executive meetings: managing agendas, driving actions, and ensuring the right people are focused on the right priorities.
• Partner with internal stakeholders to enhance team effectiveness and operational clarity.
• Provide structured support to business operations, introducing new systems and ways of working to elevate the effectiveness of support functions.
• Help coach and develop the EA community, identifying growth opportunities and standardising best practices across the team.
• Maintain clear communication across the business, with a particular focus on decision-making, project coordination, and governance forums.

What we expect from you

• Extensive experience managing a team of Executive Assistants or support staff.
• Demonstrated success in improving systems and processes in a fast-paced, complex environment.
• Proven track record supporting senior leadership – ideally someone who has worked with heads of large functions or business units.
• Strong business and operational mindset, with the confidence to make recommendations and support decision-making at executive level.
• Strategic thinker with hands-on ability to manage complex logistics, meetings, and stakeholder relationships.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please [e-mail] to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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