Business Support Manager

Justice Digital; United Kingdom; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Generous pension contribution (Civil)

25 days annual leave + 8 holidays + 1

Hybrid working

10% personal development time

Learning budget of £1k per person

Parental leave policies

Job summary

Justice Digital, Data and Science is recruiting a Business Support Manager to coordinate workforce planning, maintain accurate workforce data and support decision-making across the senior leadership team. The role requires passing Security Check clearance and offers hybrid working with a mix of remote and office presence.

You will collaborate with profession leads, managers and Finance to forecast vacancies, monitor delivery against timelines and ensure reporting is timely and accurate.

Qualifications

• Strong communication and collaboration skills in senior stakeholder settings.
• Excellent attention to detail and accuracy with workforce data.
• Experience with workforce information systems and data handling.
• Practical experience using Excel to analyse and report information.
• Ability to remain calm under pressure and manage multiple tasks.

Responsibilities

• Coordinate the monthly workforce planning cycle with senior stakeholders.
• Maintain up-to-date workforce data including headcount and vacancies.
• Forecast vacancies and develop recruitment plans with Finance and Recruitment.
• Produce timely workforce reporting for senior leaders and managers.
• Lead workforce planning forums and manage contractor business cases.
• Continuously improve digital processes and reporting in line with procedures.

Skills

Communication

Collaboration

Attention to detail

Workforce information

Excel reporting

Calm under pressure

Negotiation

Tools

Excel

Job description

Business Support Manager

Location: National*

Closing Date: 5th November

Interviews: Expected W/C 23rd November

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**: London: £40,014 - £42,859

National: £35,335 - £37,847

Working pattern: Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 4

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

We’re recruiting for Business Support Managers here at Justice Digital, Data and Science to be part of our warm and collaborative teams.

This role is central to the effective running of JDDS. You will work closely with the Senior Management Team, profession leads, managers, Finance and Recruitment colleagues to maintain accurate workforce information, coordinate workforce planning and support informed decision-making.

You will help ensure that workforce changes, recruitment activity, contractor requests and reporting are managed accurately, promptly and in line with MoJ and local policies and processes. The role also offers the opportunity to improve how JDDS manages its internal processes, data and reporting.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.

• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.

• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.

• Employees are allocated 10% of their working time for personal and professional development.

• A £1k per person learning budget is in place to support all our people, with access to best‑in‑class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e‑learning platforms.

• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities

• Coordinate the monthly workforce planning cycle, working with the Senior Management Team, profession leads and managers to gather, validate and action workforce changes.

• Maintain accurate and up to date workforce data, including headcount, vacancies, recruitment campaigns, people transfers and cost centre changes, helping to support payroll and financial alignment.

• Work with Finance and Recruitment colleagues to forecast vacancies, develop recruitment plans and monitor delivery against agreed timescales.

• Produce clear and timely workforce reporting, including information on headcount, planned and live vacancies, recruitment and onboarding activity, and roles at risk of not being filled.

• Provide regular workforce extracts and ad hoc analysis to support planning and decision making by senior leaders, profession leads and managers.

• Chair workforce planning forums for each profession, recording decisions and ensuring agreed changes and recruitment actions are followed through.

• Act as a key point of contact for contingent labour business cases, supporting requests for new contractors and extensions, testing the strength of business justifications and identifying opportunities to improve the process.

• Continuously review and improve digital processes, guidance and reporting, ensuring local and JDDS requirements are followed and appropriate financial controls are maintained.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Strong communication and collaboration skills, with the confidence to work effectively with senior leaders, profession leads, managers, and corporate teams.

• Excellent attention to detail and the ability to manage, interpret and quality assure complex workforce data.

• Experience of managing or working with workforce information and systems

• Practical experience of using Excel to analyse and report information

• The role holder should be competent, remain calm in a crisis and have good listening, negotiating, influencing, planning and organisation skills.

• They should be used to working under pressure, in a demanding environment, with the capability to quickly determine what is needed to address an issue.

Willingness to be assessed against the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from London: £40,014 - £42,859 and National: £35,335 - £37,847

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.

• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.

• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.