Business Support Manager

Phoenix MCT; England; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading NHS community and mental health provider in Cornwall seeks an Operational Manager for its Central locality. The role involves managing non-clinical operations and administrative support teams, leading Health and Safety initiatives, and facilitating service improvements. Ideal candidates should have significant administrative experience at a senior level, alongside a degree or equivalent qualifications.

Qualifications

• Essential experience in a senior administrative setting.
• Experience in staff management and performance review.
• Familiarity with budgeting processes.

Responsibilities

• Responsible for operational management of non-clinical activities.
• Lead administrative structures across hospital and community teams.
• Manage Health and Safety issues related to property.

Skills

Advanced keyboard skills

Significant experience of working within an administrative setting

Experience of managing and developing staff

Experience of monitoring a budget

Presentation skills

Education

Educated to degree level or equivalent experience

Business or Admin qualification or equivalent experience

Job description

Job Summary

To be responsible for the operational management of non - clinical activity within the Central locality. Lead and management responsibility for Admin structures both within hospital and community based teams. To act as Locality lead and Tenants representative for all central Cornwall Foundation Trust occupied sites. Lead for all Health and Safety issues arising from property management. Identify and implement changes which lead to service improvement and development. Deputise for Operations Manager on non clinical issues.

Interviews to be held on Monday 7th July 2025

Main duties of the job

• To be responsible for the operational management of the non-clinical activity within the locality.
• Lead and management responsibility for admin structures, both hospital and community-based team This will include managing the business support function to ensure all administrative and financial functions are streamlined, effective and resilient.
• To act as Locality Lead and Tenant's representative for all CFT occupied sites within the locality and
• Lead for all Health and Safety issues arising from property management.
• Identify and implement changes which lead to service improvement and development.
  
  

About Us

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Details

Date posted

16 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year Per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

201-25-470

Job locations

Central Locality - exact base site to be confirmed

Central Locality

PL31 2QN

Job Description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Job Description

Job responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

Person Specification

Experience

Essential

• Advanced keyboard skills
• Significant experience of working within an administrative setting at a senior level
• Experience of managing and developing staff including performance management
• Experience of monitoring a budget
  
  

Desirable

• Experience of policy and procedural development
• In depth knowledge of health related systems, eg RIO, PAS, Ulyses
• In depth knowledge of Health and Safety legislation within Healthcare settings
• An understanding of health and social care provision and legislation
• Experience of policy and procedural development
• Healthcare / NHS administration experience
  
  

Qualifications

Essential

• Educated to degree level or equivalent experience
• Business or Admin qualification or equivalent experience
  
  

Desirable

• Project Management qualification or equivalent experience
• Managing Safely Certificate - IOSHH
  
  

Skills

Essential

• Significant experience of working within an administrative setting at a senior level
• Experience of managing and developing staff including performance management
• Experience of monitoring a budget
• Presentation skills
  
  

Person Specification

Essential

• Significant experience of working within an administrative setting at a senior level
• Experience of managing and developing staff including performance management
• Experience of monitoring a budget
• Presentation skills
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Central Locality - exact base site to be confirmed

Central Locality

PL31 2QN

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Cornwall Partnership NHS Foundation Trust

Address

Central Locality - exact base site to be confirmed

Central Locality

PL31 2QN

Employer's website

https://www.cornwallft.nhs.uk/ (Opens in a new tab)

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