Business Support Manager

Faerch; Ely; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading manufacturing company in Ely is seeking an Integral Manager to oversee the Internal sales team. The role involves managing customer accounts, resolving complaints, and ensuring operational efficiency. Candidates should have people management experience and strong problem-solving skills. The position offers a collaborative work environment focused on diversity and employee growth, with benefits including private medical insurance and a company incentive program.

Benefits

Company Incentive Program (Bonus)

Private Medical Insurance

Pension

Death in Service

Bupa Cash plan

Cycle to Work Scheme

Long Service Allowance 2 & 5 Years

Free hot drinks on-site

Qualifications

• Must have People Management experience (4+ team members).
• Experience in FMCG Customer service roles.
• Ability to demonstrate exceptional organisation and planning skills.

Responsibilities

• Manage the Internal sales team and build customer accounts.
• Troubleshoot complaints and freight problems.
• Lead continuous effort to improve customer relations.

Skills

People Management experience

Strong problem solving skills

Excellent communication skills

High level of Excel and PowerPoint

Analytical skills

Tools

SAP

IBP

M3

CRM

Job description

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The main purpose of this role is to manage the Internal sales team. You will be responsible for building and maintaining customer accounts, identifying opportunities for business growth, and resolving customer complaints. You will work closely with Operations and Sales teams overcoming problems and giving an overview of KPI’s. As an Integral Manager, you will need to lead by example, collaborating closely with stakeholders across all areas and provide a source of support, inspiration, guidance, and mentorship across the business.

• Determine work requirements, priorities, and best use of resources within the internal sales team.
• Provide guidance to staff regarding work procedures, contracts, systems, priorities, and special requests from customers.
• Troubleshoot Complaints and Freight problems and take corrective action to resolve them.
• Lead and participate in the study of, Tooling, Claims, Freight, Aged debt, aged stock, and processes and recommend changes to improve methods, procedures, and efficiency.
• Attend and Input into Key Segment, Sales, and UK meetings as required.
• Lead continuous effort to improve customer relations, decrease aged debt and stock and streamline work processes.
• Liaise with other departments to ensure that business objectives are met within agreed timescales.
• Deliver key business messages to the team through regular, formal communication such as monthly team briefings and up-to-date notice boards (ensuring team is notified of any changes)
• Promote team ethics and develop teamwork through leadership.
• Motivate, train, and develop departmental employees and consolidate training records.
• Super user of SAP, IBP, M3 and CRM ensuring the team are trained and developed on all systems.
• Conduct return to work interviews, disciplinary/grievance meetings as required.
• Any other duties as requested by Managing Director/other functional Managers that are appropriate for your job role.
• Must have People Management experience (4+ team members)
• Experience in FMCG Customer service roles
• Strong problem solving and prioritization skills
• Ability to lead by example and manage, develop, and support the Sales Team
• High working level of excel and PowerPoint, with an ability to create sales models and summarise data effectively for presentation and to drive development agenda.
• Analytical with good communication skills and attention to details and the ability to work across the organisation.
• A close, constructive working relationship with Finance, Ext sales and Operations is essential.
• Adaptable to change, working with new systems, people, or new processes.
• Ability to Demonstrate Exceptional Organisation, Planning, and presentation Skills.
• Will be required to travel occasionally to other UK sites/customer meetings

Job Description

The main purpose of this role is to manage the Internal sales team. You will be responsible for building and maintaining customer accounts, identifying opportunities for business growth, and resolving customer complaints. You will work closely with Operations and Sales teams overcoming problems and giving an overview of KPI’s. As an Integral Manager, you will need to lead by example, collaborating closely with stakeholders across all areas and provide a source of support, inspiration, guidance, and mentorship across the business.

• Determine work requirements, priorities, and best use of resources within the internal sales team.
• Provide guidance to staff regarding work procedures, contracts, systems, priorities, and special requests from customers.
• Troubleshoot Complaints and Freight problems and take corrective action to resolve them.
• Lead and participate in the study of, Tooling, Claims, Freight, Aged debt, aged stock, and processes and recommend changes to improve methods, procedures, and efficiency.
• Attend and Input into Key Segment, Sales, and UK meetings as required.
• Lead continuous effort to improve customer relations, decrease aged debt and stock and streamline work processes.
• Liaise with other departments to ensure that business objectives are met within agreed timescales.
• Deliver key business messages to the team through regular, formal communication such as monthly team briefings and up-to-date notice boards (ensuring team is notified of any changes)
• Promote team ethics and develop teamwork through leadership.
• Motivate, train, and develop departmental employees and consolidate training records.
• Super user of SAP, IBP, M3 and CRM ensuring the team are trained and developed on all systems.
• Conduct return to work interviews, disciplinary/grievance meetings as required.
• Any other duties as requested by Managing Director/other functional Managers that are appropriate for your job role.
• Must have People Management experience (4+ team members)
• Experience in FMCG Customer service roles
• Strong problem solving and prioritization skills
• Ability to lead by example and manage, develop, and support the Sales Team
• High working level of excel and PowerPoint, with an ability to create sales models and summarise data effectively for presentation and to drive development agenda.
• Analytical with good communication skills and attention to details and the ability to work across the organisation.
• A close, constructive working relationship with Finance, Ext sales and Operations is essential.
• Adaptable to change, working with new systems, people, or new processes.
• Ability to Demonstrate Exceptional Organisation, Planning, and presentation Skills.
• Will be required to travel occasionally to other UK sites/customer meetings

Additional Information

Working at Faerch means working in an innovative and open-minded company that increases the commitment and motivation of all employees. It is important to us that everyone has the same opportunities, that there is an open exchange, and that we value each other. The power of diversity in backgrounds, ways of problem-solving, personal knowledge, gender, and culture fosters our growth and inspires the whole organization. Because the key to our success is the diversity and dedication of our employees.

• Company Incentive Program (Bonus)
• Private Medical Insurance
• Pension
• Death in Service
• Bupa Cash plan
• Cycle to Work Scheme
• Long Service Allowance 2 & 5 Years
• Free hot drinks on-site
• Work company with an established market position