Business Support Lead

Adecco; Bromley; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a well-established Banking firm as a Business Support Lead in Bromley, where you will liaise with clients and manage inquiries related to dormant accounts. This role offers a supportive team environment focused on professional growth and offers exposure to treasury products and systems.

Qualifications

• Experience in a high volume, multi-faceted business environment.
• Self-motivated and result-oriented approach.
• Excellent attention to detail and client management skills.

Responsibilities

• Liaise with clients regarding dormant and inactive accounts.
• Investigate client escalations and complaints logged in the system.
• Review and update client information as needed.

Skills

Critical thinking

Analytical skills

Time management

Organisational skills

Attention to detail

Professional attitude

Education

Background in Business Support

Job description

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Business Support Lead | £28, pa | 12 month Contract | Bromley (2-3 days onsite a week)

Do you have office experience and do you enjoy working as part of a team? Do you take pride in your work and enjoy providing the best possible service?

A well-established Banking firm is looking for someone with a really positive approach to join as a Business Support Lead to liaise with clients via email for both dormant and inactive accounts. Here, you will review, update and investigate client escalations and complaints that have been logged in the designated tool by the EMEA Service and Fulfilment Teams.

Team

We're currently seeking a Business Support Officer to join our diverse Bromley based Business Support Team. As part of the Business Support team, you will have the opportunity to learn a wide range of treasury products and systems, apply critical thinking and continuously look for enhancements to our processes to mitigate risk. As the business grows you would be exposed for future career progression across the group given the focus on growing Talent.

Skills

• Critical thinker and sound analytical skills
• Ability to work effectively in a high volume, multi-faceted environment
• Self-motivated and result-orientated
• Excellent time management and organisational skills
• Excellent attention to detail Convey a professional attitude when dealing with business partners and clients
• Previous background in a Business Support environment would be helpful but not essential

Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.