Business Support Facilitator

PA Consulting; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading consulting firm in London seeks a Secretary to provide essential support to Partners in the Energy and Utilities Go-To-Market team. You will manage complex diaries, travel arrangements, and support consultancy efforts, while working in a hybrid environment. Candidates should have significant experience in administration and excellent MS Office skills. The role offers a supportive culture and opportunities for professional development.

Benefits

Health and lifestyle perks

25 days annual leave

Generous pension scheme

Community initiatives involvement

Annual performance-based bonus

PA share ownership

Tax efficient benefits

Qualifications

• Significant secretarial and administrative experience, ideally within a large professional services organisation.
• Excellent MS Office skills, especially Outlook, Word, and PowerPoint.
• Strong experience of complex diary and travel management.

Responsibilities

• Provide secretarial support for Partners including diary and travel management.
• Manage inbox and communication, ensuring professional gatekeeping.
• Support team meetings and client events with documentation.

Skills

Significant secretarial and administrative experience

Excellent MS Office skills

Strong experience of complex diary and travel management

Building effective working relationships

Confident communicator

Meticulous attention to detail

Strong planning and organisational abilities

Proactive and adaptable

Excellent team player

Mentoring experience

Education

Educated to A Level standard or equivalent

Tools

MS Outlook

MS Word

MS PowerPoint

Job description

Overview

You will play a key role within our central Business Support function, providing first-class secretarial and administrative support to Partners in our Energy and Utilities GTM team. The focus is on enabling our Partners and Consultants to concentrate on client projects by ensuring seamless operations and support. You will be the first point of contact for a diverse range of personnel.

Key Responsibilities

Secretarial support for Partners (approx. 80% of role):

• Complex diary and international travel management across multiple time zones
• Inbox management and communication gatekeeping
• Submission of expenses in line with company policy
• Supporting consultants with booking rooms, organising catering, and travel arrangements
• Supporting internal team meetings, external client events, and preparing documentation or minutes
• General time and workload management to meet tight deadlines

General and system administration; ad hoc support (approx. 20%):

• Supporting various Go-To-Market and capability initiatives
• Processing purchase orders and assisting with ISO audits
• Providing cover for team members during absence
• Supporting workshops and other business support tasks

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment.

Qualifications

• Educated to A Level standard or equivalent
• Eligible for Security Clearance

Skills & Personal Qualities

• Significant secretarial and administrative experience, ideally within a large professional services organisation
• Excellent MS Office skills, especially Outlook, Word, and PowerPoint
• Strong experience of complex diary and travel management
• Ability to build effective working relationships
• Confident communicator, both written and verbal, with a friendly and professional manner
• Meticulous attention to detail and quality
• Strong planning and organisational abilities under pressure
• Proactive, adaptable, and committed to supporting your team
• Excellent team player with flexible and adaptable approach to work
• Experience in mentoring junior team members desirable

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply

Apply today by completing our online application.

Please be aware that some UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard; some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years).

If you\'re unsure about your eligibility, review the UK Government’s guidance on security vetting before applying.

Additional Information

Why Join Us?

• Work in a collaborative, high-performing team environment
• Hybrid working model offering flexibility
• Opportunity to work with Partners supporting high-profile clients in the Defence and Security Go-To-Market team
• Ongoing learning, mentoring, and professional development

Life At PA encompasses our peoples' experience at PA. It\'s about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We\'re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Find out more about Life at PA here.

Benefits

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [e-mail]