Business Support Executive

Suffolk Jobs Direct; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority is seeking a proactive Business Support Executive to assist high-growth businesses in Suffolk. Key responsibilities include identifying potential high-growth firms, managing client communications, and organizing workshops. The ideal candidate will have strong communication skills and an understanding of the challenges faced by businesses. This position offers an opportunity to make a significant impact in the local business community.

Qualifications

• Experience working with external partners like Growth Hubs, enterprise agencies, or chambers of commerce.
• Ability to manage your own workload and meet deadlines.
• Comfort with triaging enquiries and providing tailored advice.

Responsibilities

• Identify high-growth firms and shape programme targets.
• Respond promptly to business enquiries and manage inbox.
• Organise workshops and seminars to deliver programme objectives.

Skills

Strong communication and listening skills

Excellent coordination and planning skills

Ability to assess business needs

Understanding of business functions

Job description

Job Description

Suffolk County Council is seeking a proactive and highly organised Business Support Executive to identify high-growth businesses with an aspiration to grow while also supporting events and communications for the team to help us provide a dedicated high growth triage support to Suffolk businesses.

The prime focus of this job is to undertake an initial triage to identify high growth clients for the High Growth Adviser to take on or broker to other support if they are not suitable for the program.

If you’re passionate about finding new solutions and making a real difference, we want to hear from you.

Your Role And Responsibilities

• Help identify high-growth firms and shape programme targets
• Respond promptly and professionally to business enquiries; manage inbox and track responses
• Virtual client meetings to assess needs and confirm support eligibility
• Apply a standardised triage and referral model for consistent service delivery
• Work with the High Growth Adviser to identify and support high-potential businesses
• Organise workshops, seminars, and events to deliver programme objectives
• Maintain accurate CRM records of client interactions and referrals
• Promote the High Growth Programme via social media, newsletters, and events
• Work with other teams to capture business case studies
• Adhere to Suffolk County Council’s quality and financial procedures

What You Will Need

We’re looking for someone who’s passionate about supporting Suffolk’s businesses with an ambition to grow. If you enjoy working with businesses, spotting opportunities, and offering client centric support that makes a real difference, this could be the role for you.

• Can confidently assess business needs and help identify the right solutions
• Is comfortable triaging enquiries, asking the right questions, and guiding businesses to the most suitable help across a range of sectors and sizes
• Understands the challenges small businesses face and can offer clear, tailored advice that builds trust and confidence

We Hope You’ll Bring

• Strong communication and listening skills, with the ability to explain things clearly to different audiences
• Excellent coordination and planning skills to support one to many delivery
• The ability to support the promotion of the service you are delivering
• A good understanding of business functions and business stages
• The ability to work consistently to standard approaches
• Experience working with external partners like Growth Hubs, enterprise agencies or chambers of commerce as well as the wider support landscape
• The ability to manage your own workload, stay organised, and meet deadlines

We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are committed to promoting equality, diversity, and inclusion in our workplace.