Business Support - Exams and Admin Officer

Ark; London; On-site; GBP 27,000 - 35,000; Full time

Job summary

Ark is seeking an examinations administrator to manage the public examination and certification processes within the academy. This role requires exceptional organisational skills and the capability to support various stakeholders with administrative duties. The successful candidate will ensure the integrity of the examination processes and maintain accurate records, contributing to operational excellence in the education environment.

Benefits

Salaries 2.5% higher than main pay scale

Twice as many training days as standard

Generous pension scheme

Access to Ark rewards

Interest-free loans for season ticket or bicycle

Gym discounts

Access to Employee Assistance Programme

Qualifications

• Experience in administration and examination processes.
• Ability to maintain confidentiality and accuracy.
• Strong interpersonal skills for liaising with stakeholders.

Responsibilities

• Ensure smooth running of exam-related procedures and systems.
• Organise and manage exam schedules for invigilators.
• Provide clerical and administrative support as needed.

Skills

Organisational skills

Multi-tasking

Customer service

Attention to detail

Education

Relevant administrative qualification

Tools

Examinations software (Bromcom)

Job description

About The Role

The Role

To administer all aspects of public examination and certification processes and ensure that examination board procedures are followed throughout these processes. You will be required to maintain up to date records of student and assessment details, ensuring that the information kept is both accurate and confidential.

You will work across the academy as required, providing excellent administrative and customer services to a variety of stakeholders, establishing and maintaining efficient administrative systems and processes to support the effective running of the school with a focus on operational excellence and to meet the current and future needs of the academy.

It is essential that the person for this role is organised, able to multitask, work flexibly and have a ‘can do’ approach.

Key Responsibilities

Examinations

• Ensure the smooth running and integrity of all exam related systems and procedures.
• Organise schedules for Exam Invigilators during working hours
• Ensure compliance with all exam board requirements to maintain the center's exam status.
• Provide training to individuals that carry out invigilation, ensuring that the Joint Council’s ‘Instructions for the Conduct of Examinations’ is followed at all times
• Liaise with the facilities team to ensure that facilities for students undertaking examinations are of the highest possible standard and in line with requirements.
• Liaise with Awarding Bodies to ensure that students receive any special consideration, providing allowances for prevailing circumstances
• Ensure that Examination Boards/authorities are made aware of any special requirements for students/school and that appropriate provision is made
• Make appropriate timetable and room arrangements, ensuring minimal impact on teaching and learning
• Create and distribute examination, rooming and invigilation timetables to students and staff
• Manage the electronic download of results for all examination seasons and manage the process of distribution to students
• Input and analyse data using relevant examinations software, such as Bromcom
• Liaise with teaching staff on student choice of entry to internal and public examinations and support option selection events
• Liaise with Examination Boards in respect of the administration of entries, coursework requirements, the conduct of examinations and examination results
• Be responsible for the safekeeping and confidentiality of exam papers and completed examination work
• Ensure that the accuracy of information provided to Exam Boards for examination entries, ensuring that students are aware of the Exam Boards requirements regarding their conduct whilst sitting examinations
• Ensure that students and parents understand the procedure in respect of appeals and results enquiries
• Seek to find suitable solutions to issues/problems raised by teachers, students/parents relating to examinations
• Monitor quality of invigilators by visiting exam rooms on a regular basis in order to ensure that our students undertake their exams in an appropriate environment of calm and regulation. Take appropriate line management action where invigilator performance is unsatisfactory
• Provide statistical information regarding examination entries/results as required, including analysis where necessary
• Be the point of call for Invigilators’ queries
• Source the appropriate number of invigilators for any given exam
• Manage the timesheets of invigilators, ensuring accuracy and timely submission for payment
• Produce all materials related to examinations including production of mock examination papers
• Populate the exams calendar with key examination dates and deadlines
• Ensure printing all exam papers are completed.

  Admin

• Provide an outstanding and professional front of house service with a warm welcome and greeting to all students, staff, and visitors, ensuring due diligence to safeguarding and Health & Safety and in line with academy protocol
• Provide general clerical and administrative support for the school e.g. photocopying, filing, emailing, completion of standard forms, respond to routine correspondence, producing letters, reprographics
• Support with inputting and exporting data and ensure integrity within Bromcom and other systems including attendance, reporting, analysis, updating of student details etc.
• Be one of the academy first aiders, assisting with student welfare and first aid and ensuring accurate and prompt records and reporting, paying due diligence to Health & Safety and academy protocol

  Other duties

• To carry out other reasonable tasks as directed by the Principal and Senior Leadership Team
• Undertake various duties, eg playground duties, first aid, cashless till operation, fire marshal.
• Be willing to undertake appropriate training in line with contractual duties.
• Attend and support out of hours’ academy events e.g. summer fair, parents’ evenings, open morning and evenings, admin evening, academy performances, competitions, summer school, results days etc and be flexible in regard to working hours.

Role review

This job description sets out the main duties of the post at the time of drafting. It cannot be read as an exhaustive list. These responsibilities will be discussed annually as part of the postholder’s annual performance review and are subject to change. However, it may be altered at any time subject to need in consultation with the post holder subject to the Principal’s approval.

Benefits

• Salaries 2.5% higher than main pay scale.
• Twice as many training days as standard.
• Generous pension scheme.
• Access to Ark rewards – a scheme offering savings from over 3,000 major retailers
• Interest-free loans – up to £5,000 available for season ticket or to buy a bicycle.
• Gym discounts – offering up to 40%.
• Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support.

Find out more about the benefits of working for Ark athttps://arkonline.org/careers/why-work-with-us/.

About Us

At Ark Evelyn Grace, we believe that education is transformational; that is why what we do matters and why we are always seeking to improve our practice.

We intend for Ark Evelyn Grace Academy to be the school of choice in the local community, whose reputation is centred on great teaching, exemplary behaviour and unrivalled opportunities beyond the classroom.

Our academy is a community. You will join a friendly, motivated team who places pupils at the heart of every decision. All of us play an essential role in making our school a safe, secure and enjoyable place to be.

Our 2022 staff survey found that 81% of staff at Ark Evelyn Grace Academy agree that their line manager listens to and values their opinions.

Visit evelyngraceacademy.org/jobs to learn more about us and see our current vacancies.

Diversity and inclusion:

We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark’s diversity and inclusion commitments, please click on thislink.

Safeguarding statement:
Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.

Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark’s safer recruitment process, please click thislink.

Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience.