Business Support Coordinator - Property Asset Management

Knight Frank Services Company Limited; Enfield; On-site; GBP 31,000 - 38,000; Full time

Job summary

Knight Frank Services Company Limited seeks a Business Support Coordinator to join our Property Asset Management team at the Baker Street head office. You will provide highly organised, proactive administrative support to ensure the smooth running of a busy department.

The role involves coordinating meetings, preparing presentations and documents, handling travel, supporting IT, finance, marketing and onboarding activities, and acting as a trusted liaison with clients and stakeholders.

Qualifications

• Highly organised and proactive administrative support for the PAM team.
• Based at Knight Frank Head Office, Baker Street.
• Experience in coordinating meetings, events and travel.

Responsibilities

• Provide administrative support to Portfolio, Client Accounting and ESG teams within Property Asset Management (PAM).
• Coordinate internal and external meetings, conference calls and team events.
• Act as a professional ambassador for the team, building strong relationships with clients, colleagues and stakeholders.
• Support financial administration, including invoice coordination, WIP reconciliation, debtor reporting and expense claims.
• Attend team meetings, take minutes and track actions to completion.
• Manage diaries, meeting room bookings and scheduling requirements.
• Prepare correspondence, reports, newsletters, occupier packs and other team documentation.
• Organise travel arrangements, conferences, away days and team events.
• Act as a key liaison for IT support and troubleshooting.
• Support customer due diligence (CDD), Know Your Customer (KYC) and conflict checking processes.
• Assist with the onboarding and induction of new starters, as well as leaver processes.
• Coordinate appraisal and performance review schedules where required.
• Collaborate with the wider business support network to share best practice and provide cover during peak periods.

Skills

Organisation

Stakeholder management

Administrative support

Event coordination

Job description

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here .

About The Role

Knight Frank are seeking a Business Support Coordinator to join our Property Asset Management (PAM) team. This position is based in our Head Office in Baker Street.

This role requires a highly organised and proactive individual that can provide an effective and efficient administrative support service to the PAM team, ensuring the smooth running of a busy department.

Responsibilities:

Stakeholder & Business Support

• Provide administrative support to the Portfolio, Client Accounting and ESG teams within Property Asset Management (PAM).
• Coordinate internal and external meetings, conference calls and team events.
• Act as a professional ambassador for the team, building strong relationships with clients, colleagues and stakeholders.
• Support financial administration, including invoice coordination, WIP reconciliation, debtor reporting, referral tracking and expense claims.

Team Coordination & Administration

• Attend team meetings, take minutes and track actions to completion.
• Manage diaries, meeting room bookings and scheduling requirements.
• Support business development activity, including coordinating meetings, preparing presentations, pitch documents and marketing materials.
• Prepare correspondence, reports, newsletters, occupier packs and other team documentation.
• Organise travel arrangements, conferences, away days and team events.
• Act as a key liaison for IT support and troubleshooting.
• Support customer due diligence (CDD), Know Your Customer (KYC) and conflict checking processes.
• Assist with the onboarding and induction of new starters, as well as leaver processes.
• Coordinate appraisal and performance review schedules where required.
• Collaborate with the wider business support network to share best practice and provide cover during peak periods.

Process, Compliance & Operational Support

• Support audit, compliance and risk management activities in partnership with the Best Practice team.
• Act as the team's Information Security Champion, promoting compliance with information security policies and procedures.
• Maintain accurate records, electronic filing systems and document management processes.
• Ensure management agreements and Duty of Care documentation are correctly completed and stored.
• Maintain contact information and records across Knight Frank systems.
• Provide support with property management systems, including instruction setup and inspection management.

Marketing & Project Support

• Act as Marketing Communications Coordinator (MCC) for the team.
• Coordinate the creation of marketing collateral, including event invitations, capability statements, CVs, track records and presentation materials.
• Support social media activity and internal communications.
• Assist with CRM management and business development initiatives.
• Coordinate pitch submissions, working closely with business development, marketing and creative teams.
• Organise and support events, including attendance where required.
• Contribute ideas and content for departmental initiatives and projects.